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Telecommunications Representative

Thompson Health

Canandaigua, NYFull-time$18.55–22/hrTracked 2 days agoSeen in employer's feed 2 days ago
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At a glance

Compensation
$18.55–22/hr
Location
Canandaigua, NY
Schedule
Full-time
Work Authorization
Not specified

Job overview

The Telecommunications Representative works full-time evenings, Thursday through Monday 3 pm‑11 pm, including weekends and holidays. The role operates the telephone control board, paging and public address systems, coordinates various telecommunication tools, and ensures confidential handling of sensitive information within Thompson Health.

Skills & qualifications

RequiredNice to have

Skills

Telephone Control Board OperationPaging System OperationPublic Address SystemSwitchboard KnowledgeVoicemail ManagementCell Phone/Nextel UsageMicrosoft Office SkillsCalm Under StressFlexible Decision MakingIndependent WorkTeam CollaborationConfidentiality

Qualifications

High School Diploma or EquivalentOperator/Switchboard ExperienceCustomer Service ExperienceBasic Computer Skills

Full job description

Description

Schedule: Full-time evening position including weekends and holidays. Schedule is Thursday through Monday 3pm-11pm

What will you do?

  • Operating telephone control board and paging system, dispatching incoming calls, and paging internal/external and on-call clinical staff during and after regular business hours.

  • Coordinates the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and public address paging system.

Key Responsibilities/Competencies

  • Possesses an in-depth knowledge of the operations and procedures related to the health system switchboard, voice mail, paging, and cell phone/Nextel phone systems.

  • Ability to function calmly under stressful situations related to calling a Code on the public address system.

  • Ability to be flexible in decision-making and prioritizing assignments.

  • Ability to work independently and within a group.

  • Actively guards the confidentiality of sensitive info, including but not limited to patients, associates, and the health system.

Requirements

  • High School diploma or equivalent, Associate degree preferred

  • Previous operator/switchboard and customer service experience

  • Basic computer skills and knowledge of MS products.

Pay Range: $18.55 - $22.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.

Qualifications

Education

Preferred

  • High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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