Contact Center Representative, Full Time, Alpena
Alpena, MIFull-timeSeen 3 days agoSeen in employer's feed 3 days ago
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Job overview
Northland Area FCU seeks a Contact Center Representative to be the voice of the credit union, delivering exceptional phone service, assisting members with financial needs, answering questions, solving problems, and connecting them to products and services while creating a positive experience on every call.
Skills & qualifications
Skills
Qualifications
Full job description
Your Next Career Move Starts Here!
We're Hiring a Contact Center Representative – Full Time
Are you the kind of person who can brighten someone's day with just your voice? Do you love helping people, solving problems, and making a difference one conversation at a time? If so, we'd love to have you on our team!
What Is the Role?
Be the voice of our credit union! As a Contact Center Representative, you'll deliver exceptional service over the phone, assist members with their financial needs, answer questions, solve problems, and connect members with products and services that help them reach their goals—all while creating a positive experience with every call.
You're Perfect If You:
✅ Love helping people and finding solutions
✅ Communicate clearly and confidently
✅ Stay organized and detail-oriented in a fast-paced environment
✅ Enjoy building relationships and identifying opportunities to help members
✅ Have customer service, call center, or financial experience (bonus points!)
Why You'll Love It Here:
Sales goals that actually make sense
No cold calling—just helping our members!
Incentive pay + annual bonuses + paid training
Real advancement opportunities
Amazing benefits package
Supportive team culture that wants to see you succeed
Qualifications:
Must possess and maintain a valid driver's license, plus previous credit union, financial institution, customer service, call center, sales, or related experience.
Ready to Make Every Call Count?
Our members are waiting to hear from you!
Amazing benefits package (https://www.northlandcu.com/careers)
Qualifications: Must possess and maintain a valid driver's license + previous credit union, financial institution, cash handling, customer service, sales or related experience
Ready to make banking better? Our members are waiting!
Check us out at: Careers - Northland Area FCU (https://www.northlandcu.com/careers)
Equal Opportunity Employer
#YourCareerStartsHere #NowHiring #CreditUnionJobs #CustomerServiceJobs #ContactCenter #JoinOurTeam #BankingCareers
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