Information Technology Specialist (Accessibility)

Summary

As an Information Technology Specialist (Accessibility) at the GS-2210-13, you will be part of the Information Governance and Strategy Division (IGSD), Office of the Chief Information Officer (OCIO), U.S. Equal Employment Opportunity Commission (EEOC). If selected, you will serve as the Section 508 Program Manager and Ergonomics Program Manager, who is responsible for the daily operational management of the agency's IT Accessibility Section 508 Program.

Duties

• Provides technical guidance on Information and Communication Technology (ICT) accessibility, supports enterprise planning, leads testing and remediation workflows, and delivers training on Section 508 and ergonomics requirements.
• Manages the ergonomics program by coordinating assessments, identifying risks, evaluating workstations, providing evidence-based recommendations, and tracking follow-ups, ensuring documentation aligns with IGSD’s governance role.
• Conducts and coordinates Section 508 accessibility assessments and ergonomic evaluations, tracking remediation with system owners, supervisors, and reasonable accommodation points of contact.
• Provides Tier-3 troubleshooting and support for accessibility and assistive technology, and Tier-2/3 expertise in configuring ergonomic equipment, adjusting workstations, and resolving complex, user-specific ergonomic needs.
• Conducts research on emerging accessibility tools, standards, and best practices; recommends solutions to enhance accessibility posture.
• Performs Contracting Officer’s Representative duties at the COR-I level or higher, supporting information technology accessibility services, assistive technology acquisitions, and broader information technology service contracts.

Qualifications

IT-related experience; experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Experience must have demonstrated each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attention to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services and is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. For the GS-13: You must have at least one year of specialized experience equivalent to the GS-12 level in the federal service. Specialized experience includes managing Section 508 and ergonomics program operations; conducting Information and Communication Technology (ICT) accessibility and ergonomic assessments; providing Tier-3 troubleshooting to resolve accessibility and ergonomic issues; reviewing ICT and ergonomic procurement packages for Section 508 compliance; performing Contracting Officer's Representative (COR-I) duties and monitoring contractor performance; coordinating with cross-functional stakeholders; and preparing reports, metrics, and documentation supporting program compliance and improvement. Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-12 level is required to meet the time-in-grade requirements for the GS- 13 level. Applicants must meet all eligibility requirements (e.g., time-in-grade and qualification requirements) within 30 days of the closing date specified in the vacancy announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position does not have an education qualification requirement. How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13040733 All qualified Non Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration. Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a federal service position within the competitive service or federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ Equal Employment Opportunity The United States government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. Other Information

Relocation expenses will not be paid. You will be expected to report to the duty station listed on this announcement. This job opportunity announcement may be used to fill additional similar vacancies across EEOC. All employees of the federal government are subject to the conflict of interest statutes and regulations including the Standards of Ethical Conduct that govern activities with outside organizations and reporting financial holdings. This position may require the incumbent to complete a confidential financial disclosure report within 30 days of appointment. This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with the EEOC. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow the EEOC to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time.