Manager, Security Operations

Manager, Security Operations

Job ID: 17385

Business Unit: MABSTOA

Location: Various, United States

Regular/Temporary: Regular

Department: BUS FARE ENFORCEMENT

Date Posted: Sep 30, 2026

Description

JOB INFORMATION:

Title:

Manager, Security Operations

Authority:

NYCTA

Department:

Security

Division/Unit:

BUS Enforcement/EAGLE TEAMS

Location:

Various

Hours:

As required

Telework (if Applicable):

Reporting Manager (if Applicable)

AVP of Bus Fare Enforcement/EAGLE TEAMS

Deadline (if Applicable)

10/02/2026

Compensation:

$94,665 - $118,331 (SAS 006)

POSITON SUMMARY:

This position is responsible for managing, monitoring, and maintaining various NYCT security functions. Responsibilities may include managing employees in the Security Command Center, managing Transit Property Protection Agents and Supervisors in the Field Operations Division or managing Special Inspectors, Fare Enforcement Agents and Special Inspector Supervisors in the Fare Enforcement & Anti-Vandalism teams throughout the five boroughs The candidate will manage security at special events when required and make critical decisions as required. As this is a 24/7 operation, the selected candidate may be required to work various tour of duty, as well as weekends and holidays.

RESPONSIBILITIES:

• Develop and implement plans to protect NYC Transit properties and its employees against terrorism, theft, vandalism and other crimes in all subway yards and lay-up areas.

• Managing Special Inspectors, Fare Enforcement Agents and Special Inspector Supervisors assigned to Fare Enforcement teams throughout the five boroughs. Ensuring the employees are on appropriate assignments and following departments Standard Operating Procedures and protocols.

• Manage the daily operations of fare enforcement on all NYC Transit buses through the issuance of summonses and strategic deployment of personnel.

• May be assigned roles that manages timely responses to security incidents and ensure the communication of timely updates to Department of Security Executive Management.

• Perform other Department of Security related services, including but not limited to formally evaluating the performance of employees, conduct field observations, investigate complaints against employees, prepare reports and conduct analysis of various incidents.

• Manage security at special events when required and make critical decisions as required.

• Performs other duties as assigned.

• Complies with all policies and standards.

• May be required to work hours outside regular work hours, as applicable.

• Observes the work performed by contractors, as applicable.

• Reviews invoices and approves them if the work has contractual standards, as applicable.

• Addresses performance issues with the contractor when possible, as applicable.

• Escalates issues to other parties when needed, as applicable.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in Arts/Sciences (BA/BS) Business Administration, English or a satisfactory equivalent from an accredited college; an equivalent combination of education and experience may be considered in lieu of a degree.

• Minimum 7 years Security related experience in Fare Enforcement, Property Protection, and Vandalism Required and

• Minimum 2 years managerial/supervisory experience in Security field operations Required

DESIRED SKILLS:

• Experience in Law Enforcement, Security, Military Police, Intelligence, or Enforcement capacity in transportation industry. Required

• Ability to analyze problems and develop creative solutions through independent decision-making. Required

• Knowledge of NYC Transit's rules, regulations, and operating procedures. Preferred

• Excellent customer relations, interpersonal and team building skills. Required

• Project tracking and management skills. Preferred

• Knowledge of security procedures, best practices, software and access control systems. Preferred

• Strong verbal, written, digital, and interpersonal communications skills. Preferred

• Knowledge of Microsoft Office. Preferred

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

HOW TO APPLY

Qualified applicants can submit an online application by clicking on the ‘APPLY NOW’ button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied online for other positions, enter your Username and Password . If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.