Technical PM - Guidewire

Job Title: Guidewire Technical Lead / IT Manager Position Overview

This role combines technical leadership, application operations, strategic technology planning, and team/vendor management supporting business applications built on the Guidewire Cloud platform. The position will help maintain high availability, reliability, and stability while leading upgrades, enhancements, integrations, technology roadmaps, risk planning, and hands-on technical execution.

The role also provides technical guidance to business units and works closely with technology vendors, service providers, implementation partners, the parent company, and cybersecurity teams.

Work Location / Schedule

• Hybrid work arrangement from the company’s physical office location.

• Flexibility to travel is required, including some overnight travel.

What You'll Do / Key Responsibilities

• Ensure primary business applications built on the Guidewire Cloud platform maintain high availability, reliability, and stability.

• Lead system upgrades, enhancements, and integrations to improve performance and user experience.

• Manage internal and external support teams.

• Manage relationships with technology vendors, service providers, implementation partners, and key resources from the parent company.

• With assistance from the parent company, negotiate contracts, evaluate performance, and ensure adherence to service-level agreements.

• Maintain a forward-looking technology roadmap tailored to frontline business needs.

• Collaborate with the parent company cybersecurity team and external vendors to help ensure systems meet security and regulatory standards.

• Serve as a technical advisor to business units, helping them leverage tools effectively.

• Oversee technology risk assessments, disaster recovery planning, and business continuity readiness.

• Make sound business decisions that are in the best interest of the organization and align with the unique dynamics and intricacies of a managing general agency that underwrites aviation insurance on behalf of a pool of member insurance companies.

• Perform miscellaneous projects and administrative functions as assigned.

Required Qualifications

• 10 years of relevant work experience, including application support and/or operations experience, with extensive and recent experience as a technical lead and manager.

• Strong strategic thinking and technical depth.

• Robust understanding of technical concepts including programming with Gosu, Java, and SQL.

• Strong knowledge of industry issues and trends to champion continuous improvement and digital enablement.

• Ability to balance innovation with operational stability.

• Ability to lead both high-level strategy and hands-on execution.

• Ability to consistently perform responsibilities while being resourceful and wearing many hats.

• Ability to work effectively under time constraints and meet deadlines.

• Excellent interpersonal and communication skills.

• Independent thinking, self-motivation, attention to detail, strong organization, and ability to prioritize projects and work assignments.

• Willingness to take professional development, insurance, IT, and aviation-related courses.

• Attainment of relevant certifications, licenses, and continuing education to enhance performance of job requirements.

• Ability to work from the company’s physical office location on a hybrid basis.

• Flexibility to travel, including some overnight travel.

Preferred Qualifications

• BA/BS in Computer Science, Computer Engineering, or Management Information Systems.

• Prior insurance industry experience, ideally supporting Guidewire’s Policy Center, Claim Center, and Billing Center.

• Experience with cloud environments such as Azure and AWS.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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