Players Club Representative (Part Time)

Responsibilities:

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.

• Responsible for assisting with reservations for events, promotions and guest accommodations.

• Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.

• Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.

• Ability to understand and use casino tracking programs.

• Provide valuable feedback on guest preference and their expectations.

• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.

• Book event, hotel and restaurant reservations for guests upon request.

• Make announcements throughout shift promoting upcoming events.

• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.

• Keep work area in a clean and orderly manner.

• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.

• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

• Perform other duties as assigned or reasonably requested by any member of management.

Target Salary Range: $14.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.