Senior Manager, Customer Success Systems

Sodexo is hiring a Senior Manager, Customer Success Systems to lead proposal content strategy and knowledge governance, transforming institutional knowledge into scalable, AI-enabled assets that improve proposal quality, consistency, and speed.

Partner across Sales, Marketing, Operations and Proposal Development to optimize content architecture, lifecycle management and AI adoption, ensuring teams access and leverage accurate, reusable knowledge that strengthens proposals and supports growth.

About the job

You will lead the design and delivery of impactful sales training programs that empower teams to excel and drive business success. This role offers the opportunity to shape learning strategies, manage a dynamic team, and influence skill development across all levels of the organization.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $86275 per year - $133870 per year

Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What’s in it for you

• Design and deliver both informal and formal learning solutions that engage learners and achieve desired outcomes, ensuring content is accessible on appropriate platforms and delivered on schedule.

• Manage and develop a team of learning facilitators, course managers, instructional designers, and eLearning developers to ensure readiness for program delivery.

• Create and implement a delivery strategy that supports current and future learning programs, focusing on continuous improvement and team capability building.

• Facilitate a wide range of courses including managerial skills, technical procedures, new employee orientation, safety, and compliance, adapting methods to meet diverse learner needs.

• Employ advanced facilitation techniques such as debriefing, questioning, and constructive feedback to drive skill development and behavioral change aligned with business goals.

• Manage ad hoc projects and deliver learning solutions tailored for executive-level audiences, ensuring timely and effective execution.

What you’ll bring

• Experience managing and developing high-performing training teams.

• Expertise in instructional design and adult learning principles to create impactful, engaging learning experiences.

• Excellent communication and facilitation skills, adept at delivering complex content to diverse audiences.

• Skills in managing multiple priorities and projects with agility in fast-paced environments.

• Collaborative mindset focused on client service, building relationships, and driving measurable business results.

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience

• Related Experience: 3 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab)