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Customer Relations Coordinator

Marriott Vacations Worldwide

Orlando, FLFull-timeNo compensation foundPosted 1w agoVerified open 5 days ago
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At a glance

Compensation
No compensation found
Location
Orlando, FL
Schedule
Full-time
Work Authorization
Not specified

Job overview

Marriott Vacations Worldwide seeks a Coordinator Customer Relations to assist owners and guests with experiences and events, providing detailed information, concierge‑style services, and personalized support while maintaining professional, positive interactions in a supportive, friendly environment.

Skills & qualifications

RequiredNice to have

Skills

Excellent Written CommunicationExcellent Verbal CommunicationPhysical Ability to Reach OverheadPhysical Ability to Bend, Twist, Pull, StoopingAbility to Lift Up to 10 LbsCustomer Service

Qualifications

Background and Drug Screening RequiredFlexible Schedule Including Weekends and Holidays

Benefits

Medical Insurance

Full job description

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Coordinator Customer Relations, a typical day will include:

  • Communicates with preview tour customer via telephone before their scheduled arrival and tour date.

  • You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

  • Provides detailed information about property amenities.

  • Engages customers in conversation regarding their stay, property services, and area attractions/offerings.

  • Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.

  • Addresses customers' service needs in a professional, positive, and timely manner.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.

  • Always follow company policies and safety procedures.

To Become a Coordinator Customer Relations:

  • Available to work a flexible schedule to include weekends and holidays.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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