Supervisor - Sportsbook

Responsibilities:

• Assists the Race & Sports Book Manager in daily operations.

• Explains wagering rules, including betting lines and odds, and procedures to guests as needed.

• Approves over the limit wagers for the property in absence of manager and approve low-limit comps as permitted by jurisdictional gaming regulations.

• Approves and refuses wagers from customers.

• Updates and maintains all customer sheets.

• Monitors all monies being wagered and updates the betting odds according to company policy.

• Accurately issue and redeem betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.

• Supervises Mutuel Clerks.

• Maintains & continually updates knowledge of regulations set forth by the Mississippi Gaming Commission and all government agencies.

• Knows and abide by Hard Rocks policies, procedures, internal controls and courtesy guidelines.

• Performs all duties in accordance with state gaming regulations.

• Handles guest disputes quickly and effectively within the level of their authority.

• Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.

• Promotes safety awareness to minimize work related injuries.

• Maintains knowledge of property information.

• Upholds the Mission Statement.

• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

• Lives by the Hard Rock values and mottos.

• Ensures that daily promotions are communicated.

Competencies:

• Must project a professional and positive image.

• High energy level.

• Excellent organizational and time management skills, with the ability to set priorities for self and others.

• Good judgment and common sense.

• Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.

• Ability to work all shifts to include weekends and holidays also work 6 day work weeks when required.

• Computer literate with knowledge of a variety of software applications including Microsoft Office.

• Excellent interpersonal and communication skills (oral & written).

• Must be able to communicate clearly and effectively with all Hard Rockers and guests.

• Ability to understand and promulgate written memos, instructions, regulations.

• Ability to effectively analyze and solve problems.

• Basic knowledge of mathematics, including statistics.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities and activities may change at any time with or without notice.