Team Lead - Philadelphia, PA

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Field Service Team Lead

We are seeking a proactive and organized Team Lead to support our Field Service Manager in coordinating daily operations and driving team performance. This role is essential to ensuring administrative efficiency, supporting pros in the field, and contributing to the successful achievement of team and company goals. Your role in leading admin duties enables the Field Service Manager to focus on strategic leadership and team development. The ideal candidate thrives on details, excels at juggling multiple administrative tasks, and energizes the team by bridging the FSM’s game plan with field execution.

Key Responsibilities

Team & Operations Support

• Lead on key admin duties, giving the FSM more time to lead

• Translate the FSM’s game plan into clear direction and execution for your team by being a leading example

• Serve as a role model for new hires—guiding their training, ensuring they learn the right skills, and setting them on the path to success. Your leadership is key to their growth and the team’s success

Administrative Duties

• Manage and maintain documentation, including SIP shadows, inventory audits, work orders, and new hire training modules

• Understand team performance and metrics to be able to report to FSM

• Ensuring new hire training, general trainings and licensing requirements are met

• Actively leading in the field during field time. It can include but is not limited to safety checks, fleet maintenance, etc.

• Maintain inventory tracking and coordinate when supplies or equipment are needed

Team Leadership

• Provide guidance and mentorship to team members and new hires

• Saturday Team Lead responsible for overseeing performance, managing schedule changes, and motivating the team to achieve targets

• Help conduct regular team check-ins and support performance reviews

• Promote a collaborative, accountable, and goal-oriented team culture

Physical Requirements of the Role

The successful candidate must be able to safely perform the following essential job functions, with or without reasonable accommodation

• Climb and descend extension and step ladders with tools and equipment on a repeated basis

• Lift, carry, and maneuver up to 50 pounds frequently

• Work outdoors in varying weather conditions, including heat and cold

• Enter and perform work in attics

• Temperatures may exceed 110°F for short periods

• Openings can be as small as 16” x 30” of 18” x 24”

• Crawling, kneeling, crouching, awkward postures may be required for up to 60 minutes at a time

• Maintaining 3-points of contact while navigating or traversing across trusses without stepping on drywall in between

• Operate a company vehicle repeatedly

• Perform work while standing for extended periods

• Perform computer and telephone work while seated as needed

Qualifications

• Must be a current Field Technician Professional

• Must not be on a performance, behavioral or attendance improvement plan

• Has strong organizational and time management skills

• Has excellent communication and interpersonal abilities

• Has proficiency in tools such as Microsoft Office

• Has the ability to lead by example and maintain a professional, problem-solving attitude under pressure

Key Responsibilities

Team & Operations Support

• Lead on key admin duties, giving the FSM more time to lead

• Translate the FSM’s game plan into clear direction and execution for your team by being a leading example

• Serve as a role model for new hires—guiding their training, ensuring they learn the right skills, and setting them on the path to success. Your leadership is key to their growth and the team’s success

Administrative Duties

• Manage and maintain documentation, including SIP shadows, inventory audits, work orders, and new hire training modules

• Understand team performance and metrics to be able to report to FSM

• Ensuring new hire training, general trainings and licensing requirements are met

• Actively leading in the field during field time. It can include but is not limited to safety checks, fleet maintenance, etc.

• Maintain inventory tracking and coordinate when supplies or equipment are needed

Team Leadership

• Provide guidance and mentorship to team members and new hires

• Saturday Team Lead responsible for overseeing performance, managing schedule changes, and motivating the team to achieve targets

• Help conduct regular team check-ins and support performance reviews

• Promote a collaborative, accountable, and goal-oriented team culture

Physical Requirements of the Role

The successful candidate must be able to safely perform the following essential job functions, with or without reasonable accommodation

• Climb and descend extension and step ladders with tools and equipment on a repeated basis

• Lift, carry, and maneuver up to 50 pounds frequently

• Work outdoors in varying weather conditions, including heat and cold

• Enter and perform work in attics

• Temperatures may exceed 110°F for short periods

• Openings can be as small as 16” x 30” of 18” x 24”

• Crawling, kneeling, crouching, awkward postures may be required for up to 60 minutes at a time

• Maintaining 3-points of contact while navigating or traversing across trusses without stepping on drywall in between

• Operate a company vehicle repeatedly

• Perform work while standing for extended periods

• Perform computer and telephone work while seated as needed

Qualifications

• Must be a current Field Technician Professional

• Must not be on a performance, behavioral or attendance improvement plan

• Has strong organizational and time management skills

• Has excellent communication and interpersonal abilities

• Has proficiency in tools such as Microsoft Office

• Has the ability to lead by example and maintain a professional, problem-solving attitude under pressure

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster\_screen\_reader\_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.