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Production Support Lead - Java

Nucleusteq

Indore/Gurugram/Bangalore, Madhya Pradesh, IndiaOtherNo compensation foundTracked 5 days agoSeen in employer's feed 5 days ago
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At a glance

Compensation
No compensation found
Location
Indore/Gurugram/Bangalore, Madhya Pradesh, India
Schedule
Other
Work Authorization
Not specified

Job overview

Seeking a Production Support Lead with 5–8 years of experience to maintain mission-critical Java applications and guide day‑to‑day support operations. You will lead incident response, drive root‑cause analysis, and provide technical leadership to a team of support engineers using ITSM practices.

Skills & qualifications

RequiredNice to have

Skills

Team LeadershipITIL FrameworkServiceNowJavaJ2EESpring BootMicroservicesREST APIsSplunkELKUnix/Linux CLISQLOraclePostgreSQLMySQLDynatraceAppDynamicsDatadogGrafanaShell ScriptingPython

Qualifications

1–2+ Years Leading Support Team

Full job description

Experience: 5 – 8 Years

Location: Indore

Role Overview:

Seeking a Production Support Lead with 5–8 years of experience to maintain mission-critical Java applications and guide day-to-day support operations. You will lead incident response, drive root-cause analysis, and provide technical leadership to a team of support engineers using ITSM practices.

Key Responsibilities:

  • Team Leadership: Mentor junior/mid-level engineers, assign shift tasks, oversee handover processes, and ensure SLA compliance.

  • Incident Management: Drive L2/L3 incident resolution using ServiceNow; manage ticket lifecycles, SLAs, and participate in an on-call rotation.

  • Troubleshooting: Deep-dive into application logs, stack traces, thread dumps, and heap dumps to resolve critical production issues.

  • Monitoring & RCA: Track system health and complete thorough Root Cause Analyses (RCAs) to prevent recurring outages.

  • Release & Automation: Support deployments, handle change requests in ServiceNow, and write shell/Python scripts to automate operational tasks.

Requirements:

  • Team & Process Management: 1–2+ years leading a support Pod/team with practical expertise in ITIL framework processes (Incident, Problem, Change Management).

  • ITSM Tooling: Hands-on experience with ServiceNow for ticket logging, SLA tracking, task routing, and change request approvals.

  • Java Stack: 5+ years supporting Java/J2EE, Spring Boot, Microservices, and REST APIs.

  • Log & System Diagnostics: Deep experience with Splunk/ELK, Java thread/heap dump analysis, and Unix/Linux CLI.

  • Databases & APM: Strong SQL skills (Oracle, PostgreSQL, MySQL) alongside experience using APM tools like Dynatrace, AppDynamics, Datadog, or Grafana.

Why Join Us?

  • Work in an innovative environment with the business that is shaping the future of data migration.

  • Be part of a dynamic, high-growth environment at NucleusTeq.

  • Competitive salary and comprehensive benefits package.

You've read the whole posting — now see how you match it.

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Production Support Lead - Java at Nucleusteq | Olive Jobs