IT Operations Analyst

Job Duties

The IT Operations Analyst will support executive leadership and their staff, primarily based out of the St. Paul, MN headquarters, with flexibility to travel to local offices and off-site events. This role requires exceptional customer service skills, a high level of professionalism, and experience supporting executive-level stakeholders. The ideal candidate will bring strong communication, technical support, and analytical skills. This role involves collaborating across support teams to troubleshoot issues, gather insights, and maintain knowledge articles, all with the goal of delivering an outstanding executive support experience.

Location:

St. Paul, MN

What you will do:

Provide client support including software troubleshooting, hardware break/fix, installations, and in-person or remote assistance

Support audio, video, and conferencing technologies for meetings and events

Develop processes and knowledge base (KB) articles for common issue resolution

Perform root-cause analysis and coordinate with support teams to implement corrective actions

Support executive meetings, both on-site and off-site, including AV setup and troubleshooting

Be ready to support executives and their staff

Conduct site evaluations and risk assessments for executive and board meetings

Support Windows, Mac OS, mobile operating systems, and general IT-related issues

Minimum Qualifications:

Bachelor's degree in technical field , or high school diploma/GED with 8 years of equivalent experience

4 years of experience

1 year of experience in a technical support role

Experience with audio/visual technology (hardware and software)

Experience supporting Windows, Mac OS, and mobile operating systems

Experience supporting Office 365 and similar business applications

Experience with ticketing systems and adhering to SLAs and OLAs

Strong customer service skills with a proactive mindset

Excellent verbal and written communication skills

Ability to work flexible hours, including occasional evenings and weekends

Willingness to travel and work off-site

• Immigration sponsorship is not available for this position.

Preferred Qualifications:

Experience supporting C-suite executives

Experience leading or mentoring a technical team

Ability to adapt in a fast-paced, changing environment

Strong problem-solving skills and ability to work under pressure

Collaborative, team-oriented mindset

Annual or Hourly Compensation Range

The pay range for this position is $74,700.00 - $112,200.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

Our Commitment to a Culture of Inclusion & Belonging

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

4 - 8 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55107

Job Type

Full Time

Place of Work

On-site

Requisition ID

R00306039

Job Benefits

Not specified