Financial Counselor (Full Time, Days. Bilingual Preferred)

Allentown, PA - 1110 American Parkway

Lehighton, PA - 500 St. Luke's Drive

Quakertown, PA - 3000 John Fries Highway

Stroudsburg, PA - 100 St. Lukes Lane

Easton, PA - 1872 St Lukes Blvd

Easton, PA - 250 S 21st St

Phillipsburg, NJ - 185 Roseberry St

Sellersville, PA - 700 Lawn Ave

Bethlehem, PA - 801 Ostrum St

Full time

R143236

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

HOURS:

Full Time, Days, 40 hours/week

Mon-Fri

7:30 AM - 4:00 PM

No nights, no holidays

Occasional coverage of community events on weekends may be required

*Must be willing to travel to and cover at any St. Luke's campus as needed

*Bilingual (English/Spanish) Preferred

The Financial Counselor is responsible for prompt, courteous reception and processing of all customer/patient inquiries as well as accurate and timely verification of third party payer and workmen’s compensation benefits for all inpatients.

JOB DUTIES AND RESPONSIBILITIES:

• Insuring that all Medicare Patients have the following :

• IMM Signatures within 48 hours or letters sent out;

• MSP Screens completed accurately.

• Follow up on all inpatient and high dollar patients who do not have secondary coverage after Medicare.

• Utilize Search America to evaluate patients for hospital Financial Assistance Program and obtain all necessary financial documentation to support eligibility on All Self Pay Accounts including: Self Pay POS accounts referred by Admission Services, Self Pay SAT accounts referred by Outpatient Registration, any High Dollar outpatient Self Pay (i.e. Oncology/OB) that appears on high dollar report or are referred by a Financial Rep.

• Processing PATHS close out letters.

• Referring patients to PATHS via and documenting on I drive.

• Following up on any Email/mail requests.

• Answering Financial Counseling Phone line and taking off messages daily.

• Answering Walk in Billing questions.

• Resolves or assists with complaints, misunderstandings, and inquiries related to insurance coverage or billing issues.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting up to 8 hours per day, 4 hours at a time. Frequent use of hands/fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.

EDUCATION:

High school graduate or equivalent required.

TRAINING AND EXPERIENCE:

One to two years of healthcare experience, billing department or insurance related field. Minimum of one to two years’ work experience with hospital admitting or as a payer, hospital business office or related business area. Basic accounting and medical terminology to include ICD9, ICD10, and CPT coding. Prior experience with analyzing insurance coverage and benefits a plus. Overall knowledge of the revenue cycle and accounts receivable required. Knowledge of billing requirements, financial counseling and payment options/collections.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here. (http://www.slhn.org/About)