Senior IT Engineer

We are looking for a Senior IT Engineer with strong hands-on experience in endpoint security and device management. The ideal candidate will be responsible for managing, securing, and supporting end-user devices across the organisation using tools such as CrowdStrike EDR, Jamf Pro, Microsoft Intune, and other endpoint management and response solutions. This role also includes acting as Level 2 (L2) IT Support for endpoint and user-related issues.

Responsibilities:

• Manage and administer endpoint security solutions, primarily CrowdStrike EDR, including policy configuration, alert triage, incident response, and remediation.
• Deploy, configure, and maintain device management platforms such as Jamf Pro (macOS) and Microsoft Intune (Windows, macOS, mobile devices).
• Ensure compliance with security baselines, patching, and device hardening standards across all endpoints.
• Monitor endpoint health, security events, and performance; investigate and respond to endpoint-related incidents.
• Automate device provisioning, software deployment, patch management, and configuration using MDM/UEM tools.
• Provide L2 IT Support for end-user and endpoint-related issues, including OS problems, device enrollment, security agent issues, application access, and policy-related incidents.
• Act as an escalation point from L1 support and coordinate with L3 Security and Infrastructure teams when required.
• Collaborate with Security, IT Infrastructure, and Compliance teams to implement and improve endpoint security controls.
• Maintain documentation for endpoint configurations, SOPs, and troubleshooting guides.
• Support audits and compliance initiatives by providing endpoint security and management reports.
• Stay updated with the latest trends in endpoint security, EDR, and device management technologies.

Requirements:

• 3-5 years of hands-on experience in IT endpoint management and support.
• Strong experience with CrowdStrike EDR (installation, policy management, alert investigation, and response).
• Hands-on experience with Jamf Pro for macOS device management.
• Hands-on experience with Microsoft Intune for Windows and cross-platform device management.
• Proven experience handling L2 IT Support responsibilities in an enterprise environment.
• Solid understanding of endpoint security concepts, EDR, antivirus, device compliance, and zero-trust principles.
• Experience managing Windows, macOS, and mobile devices (iOS/Android).
• Good knowledge of OS troubleshooting, patching, and device lifecycle management.
• Familiarity with scripting (PowerShell, Bash, or similar) is a plus.
• Strong problem-solving, communication, and documentation skills.
• Experience with additional endpoint or security tools (e. g., Defender for Endpoint, Workspace ONE, SentinelOne).
• Knowledge of identity and access management (Azure AD / Entra ID).
• IT certifications related to endpoint management or security (Jamf, Microsoft, CrowdStrike, etc. ).
• Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field.