Broadband Support Specialist

Job Duties

Runestone Telecom is seeking qualified applicants for a Broadband Support Specialist position at our business office in Hoffman, Minnesota.

The Broadband Support Specialist's primary responsibility is providing technical support to broadband customers and field technicians. This position also assists with a variety of IT-related functions that support the organization's telecommunications and technology operations.

Responsibilities:

• Troubleshoot fiber broadband and wireless internet connections remotely and, on occasion, in the field

• Configure and deploy customer networking equipment, including routers, switches, wireless access points, point-to-point wireless systems, IP telephones, PBX systems, and IP camera systems

• Assist with the installation and support of customer premise equipment and services

• Document troubleshooting activities and maintain accurate records of support requests and resolutions

Hourly wage: $20.00 - $23.00 per hour, depending on qualifications and experience.

Application deadline: October 23, 2026

Please submit your resume via email to [email protected]

Qualified applicants must pass a thorough background screening and possess a valid driver's license.

Runestone Telecom Association is a rural telecommunications cooperative serving west-central Minnesota. The cooperative provides local telephone, cable television, and high-speed internet services to more than 6,000 customers throughout west central Minnesota.

Runestone Telecom Association is an equal opportunity provider and employer.

Minimum Education Required

• Currently enrolled in or graduated from a program in Information Technology, Networking, Technical Support, Computer Science, or a related field.

Minimum Experience Required

• Strong verbal and written communication skills

• Excellent problem-solving, critical thinking, and analytical abilities

• Ability to remain calm, professional, and customer-focused while troubleshooting technical issues

• Working knowledge of networking concepts, including routers, switches, and firewalls

• Understanding of DNS, DHCP, VLANs, IP addressing, and subnetting

• Experience with PCs, servers, Microsoft software, and related peripherals

• Positive attitude and strong customer service mindset

Shift

First (Day)

Number of Openings

1

Compensation

$20.00 - $23.00 / Hourly

Postal Code

56339

Job Type

Full Time

Place of Work

On-site

Requisition ID

79918

Job Benefits

• Health, dental, and vision insurance

• 401(k) retirement plan

• Paid time off

• Clothing allowance

• Opportunities for training and professional development

Application Email

[email protected]