Patient Liaison (Patient Relations)

Job Description

Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year! We offer an outstanding benefits package, including healthcare, paid time off and a 403(b). Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.

What you be doing in this role:

The Patient Liaison is responsible for providing efficient, personalized high-level services to patients to facilitate access to all institutional clinical services and ensure a positive patient experience. This individual serves as a designated patient navigator for patients ensuring timely access to services and providing information and resources to patients. The Patient Liaison researches and stays current on Cedars-Sinai specialty services and provides that information to the patient, assists with medical record requests, pre-admission paperwork, appointment/test/procedure scheduling and follow-up, and provides beneficial personalized high-level concierge services to ensure patient satisfaction. The individual must understand and demonstrate cultural sensitivity:

• Serves as liaison between Cedars-Sinai specialty programs and patients

• Provides patients with details on their care plans, ensures timely scheduling of clinical appointments and arranges for all non-patient care services.

• Accompanies patients to appointments and visits patients while in the hospital and provides assistance in navigating CSMC systems and processes

• Ensures that all non-clinical needs are being arranged/met

• Manages the post discharge process for patients, including but not limited to, ensuring patients receive copies of medical reports, physician instructions and discharge prescriptions

Qualifications

Requirements:

High school diploma/GED required. Bachelor's degree in hospitality or a related major preferred.

A minimum of 2 years' experience functioning in a concierge/liaison role or equivalent required.

Why work here?

We take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.