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Customer Service Representative Nights and Weekend

Part-time

Planet Fitness - PF Baseline Fitness

Duluth, MNPart-time$14/hrPosted 6 days agoVerified open 5 days ago
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At a glance

Compensation
$14/hr
Location
Duluth, MN
Schedule
Part-time
Work Authorization
Not specified

Job overview

The Customer Service Representative provides new member sales and ensures a positive member experience by delivering superior customer service, handling front‑desk duties, assisting with member check‑ins and account updates, and maintaining club cleanliness during night and weekend shifts.

Skills & qualifications

RequiredNice to have

Skills

HonestyWork EthicCustomer ServiceComputer ProficiencyCommunicationListeningProblem SolvingDiplomacy

Benefits

Medical Insurance
Vision Insurance
Dental Insurance

Full job description

Benefits:

  • Free uniforms

  • Health insurance

  • Opportunity for advancement

  • Training & development

  • Vision insurance

  • Dental insurance

  • Employee discounts

  • Flexible schedule

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet/meet potential members, providing a great customer experience.

  • Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

  • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

  • Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

  • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
  • Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
  • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

  • Honesty and good work ethic
  • Strong customer service skills
  • Basic computer proficiency

Physical Demands

  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

  • Dollars for Scholars Program

  • Employee Appreciation Program

  • Free Membership for self and one family member or friend

  • Team Member Support Team

  • Health, Dental and Vision Insurance

  • Critical Illness Insurance

  • Short Term Disability Insurance

  • Accident Insurance

  • Voluntary Life Insurance

  • Pet Insurance

  • HSA

  • Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

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