Transportation Desk Coordinator

Under the direction of the Transportation Desk Supervisor (DU), the Transportation Desk Coordinator is responsible for managing the transportation desk at the customer site. This role ensures the smooth coordination of ground transportation services while supporting both the arrival and departure processes for DU guests.

MUST-be proficient in Excel

The Coordinator provides professional, efficient, and courteous service at all times, ensuring all guest questions are answered accurately and that their transportation needs are fully supported. Daily interaction with customer representatives requires a high level of diplomacy, accuracy, and professionalism.

PRINCIPAL DUTIES & RESPONSIBILITIES

Transportation Coordination

• Coordinate all ground transportation requests at the customer site, and additional locations when needed.

• Create the daily transportation manifest each morning using an Excel spreadsheet format.

• Oversee transportation requirements to ensure services meet customer expectations consistently.

Guest & Reservation Support

• Respond promptly to guest requests received via email (DU Reservations Box or DU Front Desk).

• Answer incoming calls to the Transportation Desk courteously and promptly, taking reservations and entering them accurately into the reservation system.

• Assist guests during arrival and departure on the front drive as needed.

Communication & Operational Support

• Maintain effective communication with chauffeurs, greeters, and internal staff to ensure clarity and completion of assignments.

• Determine the need for stand-by vehicles and communicate last-minute requests to Dispatch.

• Keep a manual log of all last-minute requests and submit it to management daily.

• Communicate with Dispatch when additional equipment or support is required (e.g., busy periods).

• Notify the Transportation Desk Supervisor or Transportation Manager of any concerns or potential operational issues.

Service Standards & Issue Resolution

• Ensure all service standards are met or exceeded.

• Document service issues using Service Advisories.

• Use sound judgment, tact, and diplomacy to resolve urgent service problems.

• Maintain full working knowledge of customer requirements, site layout, and logistical details.

• Perform other related duties as assigned.

JOB QUALIFICATIONS

Education

• High School Diploma or GED required.

• At least one year of college or equivalent professional experience preferred.

Experience

• Minimum 6 months customer service experience required.

• Experience in event management is a plus.

Skills

• Proficiency in Microsoft Office, including Word and Excel.

• Ability to take direction efficiently and give direction courteously when needed.

• Strong organizational skills with the ability to prioritize and manage multiple tasks.

• Strong problem?solving abilities with the capability to develop timely and effective solutions.

• Excellent customer service skills.

• Strong verbal and written communication skills.

ATTRIBUTES & CHARACTERISTICS

• Professional, neat, and well-groomed appearance.

• Friendly, welcoming, and helpful personality.

• Strong customer?focused mindset.

• Self?motivated and proactive.

• Able to anticipate potential issues and take steps to avoid service failures.

• Team-oriented and cooperative with strong interpersonal skills.

• Able to handle multi?tasking in a fast?paced environment.

• Confident communicator with staff, vendors, and clients.

• Ethical, reliable, and dependable.

Pay Details: $16.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.