IT SPECIALIST (NETWORK/SYSADMIN)

Summary

You will serve as a GG-2210-13 IT Specialist (NETWORK/SYSADMIN) at the HOPPER GLOBAL COMMUNICATIONS CENTER in Suitland, MD. As a Senior System Administrator in the Telecommunications Services Division, you will perform specialized and technical information technology (IT) services and responsibilities.

Duties

• You will serve as a Senior System Administrator, capturing operational requirements from mission stakeholders and translating them into technical solutions across enterprise collaboration, messaging, database, and storage platforms.
• You will coordinate and liaise with program/project managers, systems engineers, developers, and information system security personnel to provide comprehensive IT life-cycle support from architecture planning through operational sustainment.
• You will plan and execute complex engineering assignments to install, configure, patch, migrate, and maintain high-availability Microsoft Exchange messaging systems and enterprise SharePoint farm environments across multi-network security enclaves.
• You will administer, tune, and maintain Microsoft SQL Server instances supporting critical intelligence systems, while managing enterprise storage infrastructure to guarantee high data availability, redundancy, and capacity planning.
• You will diagnose, analyze, and resolve escalated tier-3 hardware, software, and network services issues impacting Exchange, SharePoint, SQL databases, and storage subsystems, implementing root-cause remedies and disaster recovery protocols.
• You will engineer solutions for seamless interoperability and integration across hybrid IT environments, identity and access management directories (Active Directory), and DoD public key infrastructure, ensuring adherence to compliance standards.
• You will conduct stakeholder interviews and workflow assessments to define functional and non-functional requirements for next-generation system upgrades, storage tiering, data migration, and enterprise software deployments.

Qualifications

This position requires one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to experience demonstrating the four competencies above, your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GG/GS-12) or pay band in the federal service or equivalent experience in the private or public sector performing duties such as: Plan and execute complex technical assignments across enterprise IT systems and communications infrastructure, including deployment, sustainment, and lifecycle management of multi-tier computing and storage platforms, data workflows, and transmission integrity. Diagnose, analyze, and resolve enterprise system incidents involving hardware, software, and Windows server/storage infrastructure; optimize data transfers across network backbones; and engineer solutions to complex interoperability and integration challenges. Provide advanced technical assistance and root-cause troubleshooting to system users while conducting interviews, assessments, and workflow analyses to define technical requirements for new or modernized IT systems, services, and hardware. Liaise and coordinate with external stakeholders to align enterprise architectures, security compliance, infrastructure roadmaps, and mission-critical IT planning. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Additional qualification information can be found from the following DON DCIPS policy website: https://www.secnav.navy.mil/doni/Naval%20Intelligence%20Activity/Chapter%205%20-%20Employment%20and%20Placement.pdf

Education

N/A How You Will Be Evaluated

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Additional Competencies: Written Communication Oral Communication Accountability Developing Others Managing Human Resources Problem Solving This recruitment will utilize the following technical assessment tools: USA Hire and Structured Interview. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility and qualification requirements must be met by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Other Information

This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. ICTAP does not apply to Excepted Service positions. This position is subject to an initial drug screening, and random testing thereafter. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability to successfully pass; or refusal to conduct the test may result in: 1) the tentative or final job offer being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position. All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statue, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status. For more information on the DCIPS occupational structure click here. For more information about career advancement in DCIPS click here. Recruitment incentives may be authorized to eligible new hires. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. This position performs a primary cyber work role of 451 - System Administrator, per the DoD Cyber Workforce Framework.