Service Advisor

DTLA Mercedes, Los Angeles, CA 90015

Full time

R117495

Dealership:L0304 Mercedes-Benz of Los Angeles

Mercedes-Benz of Los Angeles

Now Hiring: Service Advisor

• Pay: $64,500 - $161,800 Annually

• Schedule: Full Time

Why Join Our Team?

• A high-performing service department with opportunities to maximize your earning potential

• The opportunity to work with Mercedes-Benz customers who value quality, performance, and expertise

• A professional environment supported by experienced technicians, parts specialists, and leadership

• Access to Mercedes-Benz training and tools to enhance your automotive knowledge

• A luxury dealership atmosphere focused on customer satisfaction and excellence

• Opportunities for career growth

What You'll Do

• Be the primary contact for Mercedes-Benz service customers, delivering a first-class customer experience.

• Schedule appointments and prepare repair orders.

• Communicate maintenance recommendations and repair options.

• Coordinate with technicians and keep customers informed throughout the repair process.

• Help achieve departmental sales, CSI, and customer satisfaction goals

What You'll Bring

• 1+ years of previous Service Advisor experience in a dealership environment.

• CDK experience.

• We prefer experience with luxury or European brands, but do not require it.

• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The Annual Estimated Earnings Range is $64,500 - $161,800.

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!