Social Community Manager

Job Description

We are seeking a Social Community Manager to join our team and help build, engage, and maintain a strong and thriving social media community. This role will work closely with the Marketing and Social Media teams, creators, and agency partners to foster meaningful engagement across owned social channels while ensuring all interactions align with the brand's voice and values.

Responsibilities:

• Monitor comments, conversations, and engagement across social media channels on a daily basis.
• Engage with community members by responding to comments and direct messages when appropriate.
• Identify, analyze, and summarize community feedback, trends, and insights, providing regular updates to internal stakeholders.
• Ensure all public interactions align with established brand voice, tone, and legal guidelines.
• Stay current on industry news, cultural moments, emerging platforms, and social media trends to identify opportunities for engagement and content creation.
• Conduct competitive analysis and surface creative ideas to strengthen community engagement and social performance.
• Track and monitor daily social media post performance.
• Assist in preparing weekly social media analytics and performance reports.
• Support the scheduling and publishing of content across company social media channels.

Skills and Requirements

• Bachelor's degree or equivalent practical experience.

• Minimum of 2 years of experience as a Social Community Manager supporting a high-visibility consumer brand, preferably within the technology, media, or entertainment industries.

• Strong understanding of major social media platforms, including:

• Instagram

• TikTok

• X (Twitter)

• Reddit

• Discord

• YouTube

• Snapchat Experience with social media management and engagement platforms such as Sprout Social.

• Strong knowledge of social media analytics, reporting methodologies, and performance metrics.

• Ability to manage multiple projects and priorities in a fast-paced, high-volume environment.

• Passion for social media, creator culture, digital trends, and the media/entertainment landscape. Preferred Qualifications:

• Experience supporting enterprise, technology, media, or entertainment brands.

• Familiarity with social listening, trend monitoring, and community engagement best practices.

• Experience collaborating with cross-functional teams, agencies, and content creators

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].