Tier 2 IT Support Technician

Responsibilities

Position Summary

Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government customer. The successful candidate will support mission-critical systems and end users in a secure classified environment, ensuring continuity of operations and exceptional customer service.

This role requires strong troubleshooting skills, experience supporting enterprise IT environments, and the ability to work effectively within classified and regulated operational environments.

Key Responsibilities

• Provide Tier 2 deskside and remote desktop support for end users in classified and unclassified environments

• Troubleshoot, diagnose, and resolve hardware, software, operating system, and peripheral issues

• Perform installation, configuration, imaging, deployment, and maintenance of desktop and laptop systems

• Support account maintenance activities including password resets, account unlocks, permissions, and group membership changes

• Configure, troubleshoot, and maintain printers and other endpoint peripherals

• Coordinate and execute user workstation relocations and office moves

• Maintain accurate inventory records for classified and non-classified IT assets

• Manage lifecycle tracking of IT equipment including procurement recommendations, replacement planning, excess processing, and end-of-life (EOL) disposition

• Test and evaluate desktop hardware and peripherals to support standardization and modernization initiatives

• Ensure compliance with federal security policies, configuration standards, and operational procedures

• Document technical issues, resolutions, and support activities within ticketing systems

• Escalate complex issues to Tier 3 engineering teams when required

• Provide excellent customer support while operating in a high-security, mission-focused environment

Qualifications

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field; equivalent experience may be substituted

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years with a HS Diploma

• Experience supporting Windows desktop operating systems and Microsoft Office products

• Experience with desktop imaging and deployment technologies

• Familiarity with Active Directory account administration and group policy concepts

• Experience troubleshooting printers, desktop hardware, and peripheral devices

• Strong understanding of IT asset inventory management and lifecycle processes

• Experience supporting users in classified or regulated environments preferred

• Excellent written and verbal communication skills

• Strong organizational skills and attention to detail

• Ability to work independently and collaboratively within a team environment

• Active TS/SCI or Q/SCI clearance

Preferred Qualifications

• Prior experience supporting Department of Energy

• Familiarity with DOE, DoD, or IC cybersecurity and operational requirements

• Experience with ticketing systems such as ServiceNow or Remedy

• Knowledge of endpoint management and enterprise deployment tools

• Experience with secure handling procedures for classified systems and equipment

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Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.