Assistant Operations Manager

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Join our amazing team at Hyatt Regency Morristown which is situated in the heart of downtown Morristown’s historical district near George Washington’s Headquarters, The Morris Museum, and Fosterfields Living Historical Farm. Our newly renovated hotel features 256 guestrooms including 50 spacious studio suites. With more than 31,000 square feet of revitalized meeting and banquet space, the hotel provides premier meeting experience in the Tri-State area.

What are additional benefits working at Hyatt Regency Morristown

• Complimentary hotel nights and discounts at Hyatt properties around the world

• Tuition Reimbursement, 401K with company match, Employee Stock Purchasing Plan

• Free parking/ free meals

• Paid Family Bonding Time & Adoption Assistance

• Paid Vacation, Sick days, New Child Leave, HolidaysThe Assistant Operations Manager supports the overall operation of the hotel by assisting in the oversight of Front Office, Housekeeping, and Lobby Bar/Market operations. This role works closely with department leaders to ensure exceptional guest service, operational efficiency, and colleague engagement across the Rooms and Food & Beverage divisions.Responsibilities include supervising daily operations, supporting staff training and development, managing schedules, maintaining service standards, and ensuring compliance with company policies and procedures. The Assistant Operations Manager may oversee Front Office, Guest Services, Housekeeping, Laundry, Lobby Bar, Market, and Coffee Shop operations as business needs require.This position plays a key role in fostering a positive and productive work environment while promoting a culture of excellence, accountability, and teamwork. The Assistant Operations Manager is committed to delivering outstanding guest experiences and driving both guest and associate satisfaction.

Qualifications:

Qualifications - External

• A true desire to satisfy the needs of others in a fast-paced environment.

• Refined verbal and written communication skills.

• 2-3 years of progressive hotel Rooms Management experience

• Service oriented style with professional presentations skills

• Hotel/Hospitality degree an asset

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-NJ-Morristown

Organization: Hyatt Regency Morristown at Headquarters Plaza

Pay Basis: Hourly

Job Level: Full-time

Job: Hotel Operations

Req ID: MOR001638

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.