Marketing Coordinator - Inforum

Shaw Plant CX, 230 Douthit Ferry Road, Cartersville, GA 30120 USA

Full time

R-157523

Job Title

Marketing Coordinator - Inforum

Position Overview

Shaw Contract creates innovative flooring solutions for a global and diverse customer base. Our extensive product line includes carpet tile, broadloom, area rugs, LVT, PVC-free resilient, porcelain, and engineered hardwood. With sales teams in over a dozen countries, our products are featured in office buildings, schools, healthcare facilities, multifamily and senior living spaces, hotels, and resorts worldwide. At Shaw Contract, we prioritize sustainability and design excellence, crafting products that positively impact people and the planet. Our commitment to design optimism ensures we deliver flooring solutions that blend aesthetics with function, meeting the highest standards of quality and sustainability. Shaw Contract is a part of Shaw Industries, a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $5 billion in annual sales and approximately 18,000 associates worldwide.

Please note this position is based out our Create Centre in Cartersville, GA.

As a Marketing Coordinator for the brand's Inforum group, you will serve as the marketing department’s front-line communication and support to our sales force and clients; making sure our sales team has the product, competitive and technical information needed to grow our business across all market segments and product categories.

Responsibilities:

• Handle inquiries and requests concerning products, brand messaging and installation; serving as the front-line point of contact for our sales force and clients via phone, text, email, and live chat.

• Complete requests for standard and custom requests for sales; including local Account Managers and RVPs.

• Communicate and coordinate with other departments, including Technical Services, customer service, R&D, Sample department and Marketing Services.

• Research and provide competitive analysis.

• Manage and maintain Shaw Contract.com Resource Center, Inforum team Drive or other designated databases with product, marketing, project, and technical data to ensure updated and accurate information.

• Assist Marketing Managers and Segment Directors with short-term and long-term ongoing marketing projects.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Acknowledge and resolve internal and external customer issues, providing a world class client experience.

• Manage and maintain a continuous feedback loop, collecting feedback, knowledge, and insights from customers, sharing with the appropriate internal teams, and taking action to address it.

Required Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or a related field or Equivalent combination of education and relevant professional experience.

• Ability to work onsite at the Create Centre in Cartersville, GA a minimum of four days per week.

• Excellent computer skills

• Excellent verbal and written communication skills

• Basic graphic design skills

Preferred Qualifications:

• Marketing, communications, customer service, project coordination, or sales support experience

• Experience working in fast-paced, customer-facing environments

• Experience with CRM systems such as Salesforce

• Experience using Adobe Creative Suite, Canva, or similar design tools

• Flooring, building products, architecture, design, or construction industry experience

• Experience managing phone, email, and chat-based customer interactions.

Required Competencies:

• Communicate Effectively

• Initiate Action

• Learn & Apply

• Collaborate

• Build Customer Satisfaction

Shaw benefits include:

• Medical, dental, and vision insurance

• Life insurance and disability coverage

• Tuition reimbursement

• Employee assistance program

• Health savings account

• Paid Time Off

• Parental Leave

• 401K and Retirement Plans

• Product discounts for employees

• Adoption assistance

• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

• And much more.

#ShawIND

#LI-LS1

#ShawContract

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

A history of success, a future of possibility

Founded in 1967, Shaw Industries' leadership has been built on a history of success. Over time, our products have expanded, the customers we serve have been broadened, and the technology we use has advanced, but our vision to create a better future remains the same. Exceeding our customers' expectations for quality, service and performance is at the heart of our business.

Global Flooring Provider

Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide.

Learn more (https://shawinc.com/Company-Profile)

Operational Excellence

Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world.

Learn more (https://shawinc.com/Our-Operations/Manufacturing)

Award Winning

The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation.

Learn more (https://shawinc.com/Company-Profile/Awards)

We Sustain Human Ability

At Shaw, sustainability means sustaining human ability in all of our products and processes. We ask ourselves "how can we minimize our impact on the environment and maximize human potential?"

Learn More (https://shawinc.com/Our-Impact/Sustainability)

Community Partner

From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively.

Learn More (https://shawinc.com/Our-Impact/Community-%281%29)

In The News

There is always something new and exciting happening at Shaw. Check out our news page to read our recent press releases, company blog posts, sustainability reports and more!

Learn More (https://shawinc.com/Newsroom)

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