Patient Services Representative - Pediatric Specialists

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Patient Services Representative - UPMC Pediatric Specialists

Chambersburg, PA

Full-Time | Monday-Friday | 8:00 AM - 4:30 PM

Occasional travel to Lemoyne, PA required

UPMC Pediatric Specialists is seeking a friendly, organized, and customer-focused Patient Services Representative to join our growing team in Chambersburg, PA. This position supports a busy multi-specialty pediatric practice and serves as an important first point of contact for patients and families. We are looking for someone who enjoys working with children, thrives in a team-oriented environment, and is committed to delivering an exceptional patient experience. This role offers the opportunity to work alongside a collaborative and supportive team dedicated to providing outstanding care to our pediatric patients.

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Prior medical office, administrative, or healthcare office experience preferred.

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Join UPMC Pediatric Specialists and become part of a dedicated team focused on providing exceptional care and service to children and their families throughout Central Pennsylvania.

Responsibilities:

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• Provide a warm and welcoming greeting to all patients and families.

• Guide patients through the use of self-arrival technology or complete check-in at the front desk based on patient preference.

• Collect copayments and other applicable patient payments at the point of service.

• Confirm and update patient registration information during the checkout process.

• Schedule follow-up appointments within the practice at checkout.

• Schedule ancillary services or connect patients with appropriate resources for scheduling at checkout.

• Help patients navigate the healthcare system by providing clear, understandable instructions and following up on unresolved questions or needs to ensure continuity of care.

• Understand and apply service recovery principles, taking appropriate action to address concerns and uphold the UPMC Experience.

• Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.

• Promote the MyUPMC patient portal and assist patients with registration when applicable.

• Educate patients regarding financial responsibility and connect them with advocacy resources as needed.

• Confirm and verify insurance benefits through online verification systems and telephone inquiries with insurance carriers.

• Obtain patient or family signatures for consent to treatment and financial responsibility forms in accordance with HIPAA regulations.

• Appropriately triage and distribute phone calls to clinical providers and other departments as needed.

• Assist with administrative duties, including scanning medical records and faxing documents.

• Remain knowledgeable about the UPMC Patient Portal and confidently communicate navigation and usability information to ensure patients have seamless access to their health information and care services.

• Completion of high school graduate or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.

• Knowledge of medical terminology is preferred.

• Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran