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Front Desk - Mainstay Suites, Rapid City

Sand Company

Rapid City, SDFull-time$15/hrTracked 2 days agoSeen in employer's feed 2 days ago
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At a glance

Compensation
$15/hr
Location
Rapid City, SD
Schedule
Full-time
Work Authorization
Not specified

Job overview

The Front Desk Agent at MainStay Suites in Rapid City provides friendly, professional guest service, handling check‑ins, check‑outs, reservations, payments and inquiries while maintaining a clean lobby and assisting with property tasks as needed.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceCommunicationMultitaskingOrganizationAttention to DetailBasic Computer SkillsMath SkillsHospitality KnowledgeEnthusiasticDetail Oriented

Qualifications

Background Check and Drug Screening RequiredE-Verify EmployerEqual Opportunity Employer1-2 Year Hotel/Hospitality Experience

Full job description

Rate: $15 USD per hour

Description

Front Desk Agent (Full-Time)

MainStay Suites | Rapid City, SD

Are you friendly, dependable, and passionate about great customer service? Join the team at MainStay Suites Rapid City as a Front Desk Agent and help create exceptional guest experiences every day.

This is a full-time position requiring a flexible schedule, including some weekends and holidays.

What You'll Do

  • Welcome and assist guests with a friendly, professional attitude.

  • Process check-ins, check-outs, reservations, and guest requests.

  • Answer phones and provide information about hotel services and local attractions.

  • Accurately handle guest accounts, payments, and hotel transactions.

  • Promote hotel amenities and services to maximize guest satisfaction.

  • Maintain a clean and welcoming front desk and lobby area.

  • Assist with laundry, light property maintenance, and snow removal as needed.

  • Follow hotel safety, security, and cash-handling procedures.

  • Serve as Manager on Duty when management is unavailable.

What We're Looking For

  • Strong customer service and communication skills.

  • Ability to multitask and stay organized in a fast-paced environment.

  • Positive attitude with strong attention to detail.

  • Basic computer and math skills.

  • Hospitality or customer service experience is a plus, but not required.

Additional Information

  • Growth opportunities

  • E-Verify Employer

  • Background check and drug screening required

  • EOE M/F/Vet/Disability

Join our team and help make every guest stay memorable!

Qualifications

Behaviors

Preferred

  • Enthusiastic: Shows intense and eager enjoyment and interest

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Experience

Preferred

  • 1-2 year: Hotel/Hospitality

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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