Program Leader - Community Resource Center at Grayson Highway

Job Description This Program Leader will be assigned to the Community Resource Center at Grayson Highway, a new community hub for programs that support mental and behavioral health, veteran and family services and childhood development. In this role, the Program Leader will be responsible for program execution and daily operations; resident & partner engagement; scheduling, documentation & reporting; and operational support & quality assurance

Essential DutiesProgram Execution & Daily Operations

• Coordinating and delivering daily programs, workshops, classes, and special events within the Community Resource Center, ensuring activities are implemented as scheduled, spaces are prepared, and participant experience meets County service standards
• Monitoring program quality, participant feedback, program effectiveness, and service outcomes, and identifying opportunities for improvement

Resident & Partner Engagement

• Serving as a front-line point of contact for residents and community partners, providing customer service, basic service navigation, and on-site coordination to support access to health, human services, and community resources
• Supporting outreach and marketing efforts by assisting with community events, distributing materials, and supporting communication efforts

Scheduling, Documentation & Reporting

• Coordinating program schedules, room usage, and activity setup in collaboration with the HHS Division Director and community partners
• Maintaining accurate program records and documentation, including attendance, registrations, evaluations, reports, facility usage logs, and financial records
• Assisting with cash handling, registrations, deposits, refunds, and basic financial documentation in accordance with County policies

Operational Support & Quality Assurance

• Supporting coordination with internal County departments and external partners operating within the Community Resource Center, ensuring smooth program execution and shared space use
• Assisting with identifying service gaps, supporting staff and volunteer coordination, and ensuring programs align with strategic community needs and Gwinnett County priorities
• Assisting with on-site supervision of part-time staff and volunteers as assigned
• Ensuring compliance with County policies, safety procedures, and customer service standards

Public Speaking Duties

Community Presentations & Orientations

• Delivering verbal presentations and orientations to residents, community groups, and program participants to explain available services, program offerings, facility guidelines, and how to access resources within the Community Resource Center

Partner & Stakeholder Communication

• Representing the Community Resource Center during meetings, workshops, and community events by speaking with nonprofit partners, County departments, and service providers to coordinate programming, clarify expectations, and promote collaborative service delivery

Group Facilitation & On-Site Announcements

• Facilitating group discussions, classes, or workshops and provides on-site announcements or instructions during programs, special events, and emergency or high-traffic operations to ensure clear communication, safety, and positive participant experience

Other Job Requirements/Information

• This job may require on-call rotation and emergency after hours, weekends, and/or holidays.

Grade The grade for this position is B22(1`). Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications• Associate degree in parks and recreation, health and human services, senior services, social work, or public administration AND

• One year of experience in a community resource center, human services programming, public-facing service delivery in a multi-use facility, program coordination with community partners and nonprofits
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
• Valid driver's license
• CPR / First Aid certification within 6 months of hire

Preferred Qualifications

• Bachelor's degree in health and human services, senior services, social work, or public administration
• Customer service and participant engagement in diverse populations
• Scheduling, reporting, and basic financial or registration processes
• CPR / First Aid Certification
• Trauma-Informed Care
• Mental Health First Aid
• Customer Service
• Conflict De-escalation Training
• Bilingual proficiency

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here. Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here.About Gwinnett County

<span class="fr-mk" style="display: none;"> </span> Welcome to Gwinnett County Government Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more Careers with impact Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected. Exceptional benefits Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation. World-class community More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes. Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision Gwinnett is the preferred community where everyone thrives!

Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
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Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.