Administrative Technician, PT UGA

This position is with the Forsyth County Extension Service. The Forsyth County Extension Service is part of the University of Georgia College of Agricultural and Environmental Sciences and the College of Family and Consumer Sciences.

The purpose of this classification is to perform specialized clerical work, provide customer service, and process information/documentation relating to an assigned department/division Processes a variety of documentation associated with department operations, within designated timeframes and per established procedures.

Performs reception functions; answers telephone calls and greets visitors; ascertains nature of business, directs callers/visitors to appropriate personnel, and records/relays messages. initiates and returns calls as necessary.

Performs customer service functions; provides information/assistance regarding department services, activities, locations, procedures, documentation, fees, or other issues; distributes forms/documentation as requested; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution. Manages and updates website and WordPress blogsite. High school diploma or GED; supplemented by one (1) year previous experience and/or training involving general office work, customer service, cashiering, basic bookkeeping, record/file maintenance, personal computer operations, and experience in area of assignment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. May require possession and maintenance of valid State of Georgia Notary Public certification. Duties involving handling of cash funds may require ability to be bonded. Typing speed of 30 words per minute required.