Associate II, BPS Operations Processing
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At a glance
Job overview
The Associate II, BPS Operations Processing role at Bond leads complex operational tasks, ensuring precision and compliance while driving continuous improvement. The incumbent monitors quality, optimizes processes, mentors junior staff, coordinates with clients and stakeholders, and prepares analytical reports to identify trends and risks.
Skills & qualifications
Skills
Full job description
Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
- Experienced senior associate; leads complex tasks and continuous improvement
- Operates with significant independence
Advanced Process Execution
Handle complex and specialized operational tasks with precision, ensuring adherence to standard operating procedures and quality benchmarks.
Quality Assurance & Compliance
Monitor processes for compliance with regulatory and organizational standards, implementing corrective actions where necessary.
Process Optimization Support
Identify inefficiencies and contribute to continuous improvement initiatives, including automation and workflow enhancements.
Knowledge Sharing & Mentorship
Provide guidance and support to junior associates, sharing expertise and best practices to improve team performance.
Client & Stakeholder Coordination
Assist in resolving escalated queries from clients and internal stakeholders, ensuring timely and effective communication.
Reporting & Data Analysis
Prepare detailed reports and analyze operational data to identify trends, risks, and opportunities for improvement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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