Internal Account Manager, Marketing (FT, Day)
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At a glance
Requirements
Credentials this posting asks for.
Job overview
The Internal Account Manager, Marketing will manage day-to-day account activities for large employer‑insured populations, handle customer service requests, develop client relationships, analyze reporting, support bid processes, and recommend improvements, reporting to a supervisor within Prisma Health's Value‑Based Care and Network Services department.
Skills & qualifications
Skills
Qualifications
Full job description
Inspire health. Serve with compassion. Be the difference.
Job Summary This position is key to a maintain a successful partnership between Promise Health Plan and their key account(s). Handles day-to-day customer service issues and will help track issues and document them to resolution as well as identify opportunities for improvement in products and services.
Essential Functions
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All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
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Responsible for day-to-day account management of large employer insured population(s).
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Develops and maintains relationships with clients, vendors and partners to ensure smooth administration.
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Handles customer service requests promptly, including researching complex issues, tracking issues and documenting resolution.
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Develops and analyzes reporting and provides to client’s HR team at requested cadence.
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Supports external bid process when client requests to shop any lines of coverage.
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Provides prospect and client feedback about potential new product development.
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Completes special client requests or projects, as directed.
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Recommends process improvements, procedural changes, or other actions.
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Performs other duties as assigned.
Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Requirements
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Education - Bachelor's degree. Healthcare Administration, Project Management, or Business preferred.
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Experience - Five (5) years of account management in a health insurance company role.
In Lieu Of In lieu of the education and experience requirements noted above, an equivalent combination of work/academic experience may be considered.
Required Certifications, Registrations, Licenses Accident and Health Insurance License (Required within 90 days of start date)
Knowledge, Skills and Abilities
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Knowledge of office equipment
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Computer skills (word processing, spreadsheets, database, data entry)
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Communication skills
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Leadership skills
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Interpersonal / team skills
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Mathematical skills
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Knowledge of provider sponsored health plan, integrated delivery and financing systems, progressive value-based downside financial risk arrangements preferred
Work Shift Day (United States of America)
Location Independence Pointe
Facility Value-Based Care and Network Services
Department Marketing
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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