Bilingual Community Outreach Specialist (English/Spanish) (National City, CA)

Maximus is hiring Bilingual Community Outreach Specialist (English/Spanish) in National City, CA!

In this role, Outreach Specialists represent Medi-Cal managed care in California by educating beneficiaries and guiding them through enrollment into a managed care health plan.

This is an onsite position working from our National City, CA office. Willingness to travel throughout the county or neighboring counties is required.

Why Maximus?

• 📚 Professional Development Opportunities- Participate in training programs, workshops, and conferences.

• 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

• 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

• 📚 Tuition Reimbursement - Invest in your ongoing education and development.

• 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

• 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

• 🏝️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

• 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

• 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

• 💰 Competitive Compensation - Quarterly bonuses based on performance

Must reside in San Diego County and be willing to work onsite.

Essential Duties and Responsibilities:

• Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels.

• Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines.

• Perform initial eligibility screening for services using defined criteria and procedures.

• Review and screen applications and supporting documentation for completeness and accuracy.

• Enter, update, and maintain application, intake, and case information in applicable databases and systems.

• Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable.

• Contact customers or providers to obtain missing or incomplete information related to applications or documentation.

• Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results.

• Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs

• Determine urgency and sensitivity of incoming matters and route or escalate appropriately.

• Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process.

Minimum Requirements

'- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

'- Reliable transportation and valid automobile insurance

• Valid CA Driver's License

• Knowledge of the local community

• Willing and able to travel throughout counties as needed

• Fluency in threshold languages (English and Spanish)

• Six months of customer service experience

• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred

• Experience working with low-income and diverse populations preferred

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$20

Maximum Salary

$20