Remote Microsoft Power Platform & Ai Automation SME - Costa Rica

Job Description

Insight Global is seeking a Microsoft Power Platform & AI Automation SME in Costa Rica to assess, optimize, and govern enterprise automation solutions. The ideal candidate has strong experience with Power Automate, Power Apps, Dataverse, and AI technologies, with a focus on building scalable, secure, and business-driven automation frameworks.

Responsibilities

• Assess, reverse engineer, document, and optimize existing Power Platform solutions and automation workflows.

• Partner with business, IT, and security teams to align automation solutions with enterprise standards and best practices.

• Establish and maintain Power Platform governance, including environments, connectors, licensing, security, deployments, and service accounts.

• Design and manage service account strategies, including ownership, monitoring, security controls, and audit reporting.

• Implement centralized monitoring, reporting, and alerting for Power Automate solutions, focusing on flow health, adoption, and business value metrics.

• Design scalable, configuration-driven automation frameworks using Dataverse, Smartsheet, or similar technologies.

• Build reusable automation components, child flows, and standardized development patterns.

• Develop administrative applications and dashboards to support self-service configuration management and reporting.

• Identify and implement AI-driven business process improvements using Microsoft Copilot, Copilot Studio, Azure AI Services, OpenAI, Claude, and other LLM technologies.

• Establish governance and best practices for AI-powered automations, agents, and prompt-based solutions.

• Create architecture documentation, operational procedures, and support standards.

Drive automation modernization efforts and help mature the organization's overall automation strategy.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Must-Haves

• 5+ years of hands-on Microsoft Power Platform experience.

• Strong expertise with:

• Power Automate

• Power Apps (Canvas & Model-Driven)

• Dataverse

• SharePoint Online

• Microsoft 365

• Smartsheet

• Experience designing and supporting enterprise-scale automation solutions.

• Experience implementing Power Platform Governance and Center of Excellence (CoE) best practices.

• Experience integrating Power Platform solutions with APIs, Azure services, enterprise applications, and third-party platforms.

• Strong understanding of identity management, security controls, and service account administration.

• Experience creating monitoring, operational reporting, and automation health dashboards.

• Experience integrating AI capabilities into business applications and workflows.

• Knowledge of:

• Prompt Engineering

• Retrieval-Augmented Generation (RAG)

• AI Governance

• Responsible AI Practices

• Ability to collaborate directly with business stakeholders, IT teams, and security teams.

• Strong communication, documentation, and problem-solving skills. Nice-to-Haves

• PL-400 (Power Platform Developer) and/or PL-600 (Power Platform Solution Architect) certification.

• Experience with the Microsoft Power Platform CoE Toolkit.

• Experience with Smartsheet administration and integrations.

• Experience creating Power BI dashboards and executive-level reporting.

• Experience with Microsoft Copilot Studio and Microsoft 365 Copilot extensibility.

• Experience building custom AI agents and AI-powered solutions.

• Experience with:

• Azure OpenAI

• Azure AI Foundry

• Azure Functions

• Azure Key Vault

• Microsoft Entra ID

• Experience integrating Claude, OpenAI, Gemini, or other LLM platforms into enterprise environments.

• Experience leading automation governance, modernization, or AI adoption initiatives.