Business Office Representative-Rehab One-Call, Blount, Full-Time, Days
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At a glance
Job overview
Prisma Health is hiring a Business Office Representative-Rehab One-Call, Blount, Full-Time, Days. The Business Office Representative supports and facilitates business operations by providing direct customer service and clerical/administrative support for the department. This role coordinates schedules, verifies patient benefits, confirms authorization for services, and handles billing-related questions and payments. The representative also responds to referrals, orders supplies, maintains office cleanliness, and trains other staff on office guidelines.
Key focus areas include Coordinate schedules for multiple procedures and specialties with rehab to best serve the patient, Schedule patients to best fill therapists' schedules allowing maximized productivity, and Move patients' appointments/providers to optimize visit volumes in a given day.
Successful candidates bring High School Diploma Or Equivalent. Important skills include Customer Service, Scheduling, Patient Benefits Verification, Insurance Coverage Education, Cost Estimation, and Authorization Confirmation. Preferred (not required): Medical Terminology.
Skills & qualifications
Skills
Qualifications
Full job description
Inspire health. Serve with compassion. Be the difference.
Job Summary
Performs a variety of duties to support and facilitate business operations. Provides direct customer service and/or clerical/administrative support for the department.
Essential Functions
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All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
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Coordinates the schedule for multiple procedures and specialties with rehab to best serve the patient. Schedules patients to best fill therapists' schedules allowing maximized productivity. Moves patients' appointments/providers to optimize visit volumes in a given day. Follow-ups with non-respondent patients for request to schedule initial visit.
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Verifies patient benefits. Educates patients on benefits and insurance coverage for provided services. Calculates cost estimates. Ensures patients are aware of financial responsibility to increase patient satisfaction.
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Confirms authorization for services from payor. Maintain authorization throughout plan of care. Edit patient claims to ensure clean submission for payment. Collect payments upon delivery of care and following completion of care (via phone). Answer billing related questions. Post payments. Discuss payment options and programs available to patient.
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Responds to referrals for therapy from providers appropriately triaging based on urgency. Screens referrals for proper location and specialty of care (e.g., neuro referral to ortho rehab). Documents authorization and attach to all appointments.
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Orders supplies and submits necessary invoices for payment. Maintains office cleanliness including submitting work orders. Submits work orders for broken equipment or reports to facilities. Submits EOD deposit and accounting information. Sorts and addresses incoming mail. Maintains cash box. Trains other staff on office guidelines and procedures.
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Answers phone and responds to patient voicemails. Answers general questions regarding therapy and treatments. Greets incoming patients.
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Performs other duties as assigned.
Supervisory/Management Responsibilities
- This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
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Education - High School Diploma or equivalent
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Experience - Two (2) years of related work experience (i.e., admissions, billing, collections, insurance and/or customer service experience). Registration and scheduling experience preferred
In Lieu Of
- NA
Required Certifications, Registrations, Licenses
- NA
Knowledge, Skills and Abilities
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Computer skills (i.e., word processing, spreadsheets, database, data entry)
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Mathematical skills
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Familiarity with medical terminology preferred
Work Shift
Day (United States of America)
Location
Blount Memorial Hospital
Facility
8001 Blount Memorial Hospital, Inc.
Department
80017374 Rehabilitative Services Admin
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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