PATIENT SERVICE REP II
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At a glance
Job overview
Covenant Health Inc. is hiring a PATIENT SERVICE REP II. The Patient Service Representative provides administrative coverage for checkout operations at Covenant Medical Group's Hamblen Women's Care, handling encounter forms, payments, and balancing work at day shift. The role supports scheduling, data compilation for billing, and collaborates with patients and care team members while adhering to policies and safety standards.
Key focus areas include Maintain established departmental policies, procedures, quality assurance program, and safety standards, Answer telephone calls and route accordingly, and Receive and record changes in patient information.
Important skills include CPT-4 Coding, Clinic Appointment Scheduling, and Customer Service. Preferred (not required): ICD-9/10 Coding, Telephone Call Handling, Insurance Procedures Knowledge, and Data Entry.
Skills & qualifications
Skills
Qualifications
Full job description
Overview
Patient Service Representative, Hamblen Women's Care
Full Time, 80 Hours Per Pay Period, Day Shift
Covenant Medical Group Overview:
Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home.
Position Summary:
Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.
Responsibilities
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Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
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May answer telephone calls and route accordingly.
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Receives and records changes in patient information.
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Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
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Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
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Responsible for scheduling appointments for return visits and end of day procedures and balancing.
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Compiles data for the billing personnel.
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Attends meetings as required and participates on committees as directed.
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Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
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Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
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Performs other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) requiredORminimum three (3) years of total customer facing/customer service experience required.
Licensure Requirement:
None
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Job Title PATIENT SERVICE REP II
ID 4592006
Facility Covenant Medical Group
Department Name Hamblen Women's Care
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