Customer Outreach Specialist

Bump Boxes

Peoria, ILJobPosted 7mo agoSeen in employer's feed 2 days ago

Peoria, ILJobNo compensation foundPosted 7mo agoSeen in employer's feed 2 days ago

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At a glance

Compensation

No compensation found

Location

Peoria, IL

Work Authorization

Not specified

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Job overview

Bump Boxes is hiring a Customer Outreach Specialist. As a Customer Outreach Specialist, you will be the friendly, proactive voice of Bump Health, engaging with current and prospective customers. This role involves sharing resources, answering questions, and ensuring customers feel supported throughout their parenting journey. The ideal candidate is people-oriented, empathetic, and energized by meaningful conversations, contributing to a mission-driven health company.

Key focus areas include Engage with customers via phone to build relationships and ensure satisfaction, Provide education and guidance on Bump Health’s services, products, and programs, and Identify customer needs and connect them with the right resources or solutions.

Successful candidates bring 1–2 Years Customer Service Experience. Important skills include Customer Engagement, Customer Education, Customer Needs Identification, Feedback Collection, CRM System Usage, and Attention To Detail. Preferred (not required): Healthcare Experience.

Skills & qualifications

RequiredNice to have

Skills

Customer EngagementCustomer EducationCustomer Needs IdentificationFeedback CollectionCRM System UsageAttention to DetailCollaborationMeeting Outreach GoalsCommunication SkillsListening SkillsEmpathyDigital Communication ToolsSelf-MotivatedReliabilityThriving in Fast-Paced EnvironmentSupporting Moms, Parents, and FamiliesHealthcare ExperienceWellness Experience

Qualifications

1-2 Years of Experience in Customer Service, Outreach, or Sales

Full job description

About Bump Health

Bump Health is on a mission to make healthcare more accessible, affordable, and empowering for moms and families. We deliver personalized care, resources, and products designed to support families through every stage of the parenting journey. Our team is passionate, collaborative, and dedicated to making a positive impact in people’s lives.

The Role

As a Customer Outreach Specialist, you’ll be the friendly, proactive voice of Bump Health reaching out to current and prospective customers to share resources, answer questions, and ensure they feel supported every step of the way. This role is ideal for someone who is people-oriented, empathetic, and energized by meaningful conversations.

Requirements

Proactively engage with customers via phone to build relationships and ensure satisfaction.
Provide education and guidance on Bump Health’s services, products, and programs.
Identify customer needs and connect them with the right resources or solutions.
Collect and relay feedback to internal teams to improve customer experience.
Track interactions and outcomes in the CRM system with accuracy and attention to detail.
Collaborate with the Customer Success and Operations teams to deliver a seamless experience.
Meet and exceed outreach goals, response times, and customer satisfaction targets.

Qualifications

1–2 years of experience in customer service, outreach, or sales (healthcare or wellness experience is a plus).
Excellent communication skills (written and verbal).
Strong listening skills and the ability to empathize with diverse customer needs.
Comfortable using CRM systems and digital communication tools.
Self-motivated, reliable, and able to thrive in a fast-paced environment.
Passion for supporting moms, parents, and families.

Benefits

Mission-driven work with a growing health company.
Competitive compensation and benefits package.
Opportunities for growth and advancement.
A supportive, collaborative team that celebrates impact and innovation.

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