Client Experience Technical Product Owner
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Vanguard is hiring a Client Experience Technical Product Owner. The Client Experience Technical Product Owner leads the strategic vision and roadmap for technical data products that impact multiple divisions, managing technical strategy and implementation for client feedback and survey data while ensuring data quality and governance across the organization.
Key focus areas include Leads development and implementation of new technical cross-divisional products, Influences and collaborates across cross-functional technical teams to optimize data quality and governance, and Drives connections across data products and capabilities such as capture, analytics, reporting, engineering, and operations.
Successful candidates bring Undergraduate Degree Or Equivalent, Graduate Degree, and Eight Years Related Business Experience. Important skills include Communication, Strategic Experience, Client Experience, Financial Industry, Data Engineering, and Data Quality. Preferred (not required): Strategy Experience, Client Experience Background, Financial Industry Background, and Data Dependency Identification / Mapping.
Skills & qualifications
Skills
Qualifications
Full job description
Client Experience Technical Product Owner
locations
Malvern, PA
Charlotte, NC
Dallas/Ft. Worth, TX
Scottsdale, AZ
time type
Full time
posted on
Posted 5 Days Ago
job requisition id
177460
Leads the strategic vision and roadmap for a technical product or products with cross-divisional impact, demonstrating a deep understanding of the product(s) and associated business areas. Products often have enterprise-wide implications.
Overall Description :
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(75%) Manages technical strategy (& implementation) for Client Experience data products ( both client feedback survey data & no n -survey data) and owns Data Dependency monitoring/alerts ecosystem, in partnership with technical, analytics, and product owner stakeholders across the division.
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(25%) M anages analytics data (including SQL code for senior leadership OKRs ) , and ensures data quality and data governance standards are achieved and communicated , supporting analytics stakeholders across the division
Technical Responsibilities :
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Leads development and implementation of new technical cross-divisional product s
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Influences and collaborates , across cross-functional technical teams , to optim i ze data quality and data governance ecosystem .
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Drives connection s across data products / capabilities (data capture, analytics, reporting , engineering, operations, SQL management, etc.).
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Build s (& lead s ) the team’s “D ata D ependenc y” program (including documentation, monitoring capabilities, alert functionalities, technical process maps), and required communications plans
Analytics Responsibilities :
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Engages with internal analytics partners to understand business strategy, objectives, and KPIs .
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Leads “M onthly Data QA ” ( ensuring key metrics across multiple data ecosystems match ) , annual S QL code optimization initiatives , regular ROI analyses, regular impact analyses, and ongoing partner s hips with other analysts to continuously enhance all of the above
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Manage s a series of senior leadership OKR Metrics (& respective SQL code) to ensure optimal data quality & data governance practices
What we're looking for:
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Strong communication skills
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Strong s trategy experience
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Client Experience (CX) background
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Financial Industry background
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Technical Knowledge :
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Data Engineering, Data Quality, D ata L ineage, D ata G overnance, M etadata D ocumentation, T echnical P rocess M aps, Data D ependency I dentification / M apping , Data Architecture .
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Analytics Knowledge : SQL , Python, Power BI, Tableau, A WS S 3 Tables , Github , running formal Experiments and ROI analys e s.
Qualifications:
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Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
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Minimum of eight years related business experience. Three years of leading large cross-functional teams on major organizational projects preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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