Inside Sales Representative (Hybrid Office/Home)
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At a glance
Job overview
FASTSIGNS is hiring an Inside Sales Representative (Hybrid Office/Home). The Inside Sales Representative will build strong relationships with existing customers, identify new opportunities, and handle inbound inquiries. This hybrid role involves working in the center and from home after training and performance benchmarks are met. The position focuses on relationship-based selling and supporting customers through calls, emails, CRM follow-ups, and project coordination.
Key focus areas include Conduct outbound calls and emails to existing customers to nurture relationships and drive repeat orders, Follow up on estimates, inbound leads, and online requests, and Listen and consult with customers to match sign and graphics needs with solutions.
Successful candidates bring Quiet Workspace For Remote Days and Customer Service Experience. Important skills include Communication, Asking Questions, Recommending Solutions, Closing, Organized, and Self-Directed. Preferred (not required): Sign Industry Experience and Print Industry Experience.
Skills & qualifications
Skills
Qualifications
Full job description
We’re hiring an Inside Sales Rep to help grow our business by building strong relationships with our existing customers, identifying new opportunities, and handling inbound inquiries. This role is hybrid—working in our center and from home after training and performance benchmarks are met.
Role Overview This position focuses on relationship-based selling and supporting customers through calls, emails, CRM follow-ups, and project coordination. You’ll work closely with the production and design team to support customers from initial request through delivery. The goal is to increase repeat business and help customers continue to grow their branding with us.
Key Responsibilities
Sales & Customer Outreach • Conduct outbound calls and emails to existing customers to nurture relationships and drive repeat orders • Follow up on estimates, inbound leads, and online requests • Listen and consult with customers to match sign and graphics needs with solutions • Promote add-on services and products when appropriate
Project & Account Coordination • Prepare estimates and enter job orders • Work with design and production teams to move projects forward • Provide order updates and ensure smooth project communication • Maintain accurate CRM notes and follow-up schedules
Customer Experience • Serve as a point of contact for phone and email inquiries • Provide fast, friendly, and professional service • Follow up after order completion to ensure satisfaction Marketing Support • Execute call-mail-call follow-ups and customer touch-points • Assist with marketing outreach campaigns and database messaging
Qualifications • Inside sales, account management, or customer service experience preferred • Strong communication skills via phone, email, and video meetings • Confident asking questions, recommending solutions, and closing • Organized, self-directed, and consistent with follow-through • Experience with CRM or POS systems preferred • Sign or print industry experience a plus (not required)
Schedule & Work Environment
- Hybrid position: onsite + remote work • Office work required for training, team meetings, and project hand-offs • Work-from-home available once trained and meeting weekly goals • Must be able to provide a quiet workspace for remote days
Why Join Us
- Growing FASTSIGNS centers in North County • Training and development provided • Opportunity to build long-term customer relationships and career growth
How to Apply
Email your resume and a brief note sharing why you’re a strong fit for this hybrid inside sales role.
Flexible work from home options available.
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