Customer Support Associate
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At a glance
Job overview
Loop Health is hiring a Customer Support Associate. The Customer Support Associate will answer customer queries primarily over phone and email, identifying needs to ensure high satisfaction. This role involves handling complaints, providing solutions, and managing end-to-end support for claim-related queries, including coordination with various stakeholders. The associate will also guide customers on claim submission requirements and provide accurate product and service information.
Key focus areas include Answer customer queries in a positive and effective manner, primarily over phone and via email, Identify and assess customers’ needs to achieve high levels of satisfaction, and Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution.
Successful candidates bring Prior Experience In Call Center (BPO), Fluency In English And Hindi, and Willingness To Work Rotational Shifts. Important skills include Phone Handling, Active Listening, English, Hindi, Customer-First Mindset, and Adaptability.
Skills & qualifications
Skills
Qualifications
Full job description
What you will be doing:
- Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via email
- Identify and assess customers’ needs to achieve high levels of satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
- Manage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customers
- Guide customers on claim submission requirements, approvals, and timelines
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage and support customers
- Provide accurate product and service information while resolving customer concerns
- Resolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution, and ensuring timely closure
What we are looking for:
- Prior experience in a call center (BPO environment) is mandatory
- Proven customer support experience, preferably in healthcare, insurance, or hospital claim services
- Strong phone handling skills with active listening (voice process role)
- Fluency in English and Hindi (mandatory)
- Customer-first mindset with the ability to adapt/respond to different customer personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Willingness to work in rotational shifts with rotational week offs (6 days working)
You've read the whole posting — now see how you match it.