Onsite IT Support Consultant

Job Description

Copilot said: The IT Support Consultant is responsible for providing hands-on technical support for end users, devices, systems, and infrastructure while ensuring the smooth operation of day-to-day IT services across the organization. This individual will troubleshoot and resolve hardware, software, network, and access-related issues; install, configure, and maintain desktops, laptops, printers, mobile devices, and other workplace technologies; support Microsoft 365, Windows environments, and basic LAN/Wi-Fi networking; manage device imaging, deployment, and asset inventory; and maintain accurate technical documentation. In addition to operational support, the consultant will play a key role in IT project execution, particularly office relocation initiatives, by leading technology planning, coordinating with vendors and telecom providers, overseeing the decommissioning and setup of IT infrastructure, and ensuring workstations, conference room technology, and network connectivity are fully functional at new locations. The ideal candidate is a proactive problem solver with strong customer service skills, experience supporting enterprise IT environments, and the ability to manage multiple priorities while delivering a seamless technology experience for employees.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 6+ years of experience in IT support, help desk, or technician-level role

• Knowledge of Windows OS, Microsoft 365, and basic networking concepts

• Strong troubleshooting and customer service skills

• Ability to manage ongoing support work alongside project responsibilities

• Familiarity with ticketing systems (e.g., IncidentIQ) • Experience in enterprise, government, or education IT environments

• Experience supporting or coordinating office moves or IT deployments