Patient Service Representative, Limited - Common Ground
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At a glance
Job overview
UCLA Health is hiring a Patient Service Representative, Limited - Common Ground. The Patient Service Representative will provide front desk support for the Common Ground team at Venice Family Clinic, a leader in providing comprehensive, high-quality health care. This role involves answering calls, providing information, greeting clients, supporting navigation to services, and performing check-in/check-out services for medical visits. The representative will also provide administrative support to various programs.
Key focus areas include Answer calls for HIV, STD, and Syringe Exchange programs in Spanish and English, Provide accurate, nonjudgmental information to all clients and patients, and Greet clients and support navigation to appropriate services.
Successful candidates bring Bilingual In English And Spanish. Important skills include HIV/AIDS Knowledge, Antibody Testing Knowledge, Community Resources Knowledge, Hepatitis C Knowledge, STD Knowledge, and Harm Reduction Knowledge.
Skills & qualifications
Skills
Qualifications
Full job description
Description
Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.
Join our Common Ground team as a Patient Service Representative and make a difference in the community. Under the direct supervision of the Director, the Patient Service Rep will provide front desk support.
Key Duties:
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Answer calls for the HIV, STD, and Syringe Exchange program in Spanish and English.
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Provide accurate, nonjudgmental information to all clients and patients.
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Greet clients and support navigation to appropriate services.
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Provide check-in/check-out services to clients for medical visits.
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Keeps the drop-in center and front desk cleaned and organized.
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Provide administrative support to HIV, Hepatitis C, Prevention and SSP programming.
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Per the Provider, Case Manager or Supervision arrange for follow up medical appointments.
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Provide additional backup administrative support as assigned.
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Perform other duties as assigned.
Please note that this is a full-time limited position for 5.5 months and may convert to career.
Salary Range: $26.42 - $37.49 Hourly
Qualifications
Requirements:
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Knowledge of HIV/AIDS and antibody testing, community resources, Hepatitis C and STD knowledge, harm reduction, and syringe exchange.
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Skill in database management, maintenance, queries, and data entry.
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Ability to complete required program documentation.
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Public speaking and leadership ability.
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Skill in providing individualized HIV/Hep C health education, HIV/ Hep C testing and Counseling.
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Ability to follow through on assignments, and work independently, and work as part of a group.
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Ability to discuss sensitive matters in a non-judgmental manner and respect confidentiality.
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Ability to work effectively with people of diverse cultural and educational backgrounds.
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Skill in maintaining cooperative working relationships with staff members and volunteers.
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Ability to manage many deadlines and multi task.
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Bilingual in English and Spanish.
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.
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