Olive Jobs
Support Services Group logo

French Customer Service Representative

Support Services Group

Toronto, Ontario, CanadaJobCAD 19.35/hrTracked 1mo agoSeen in employer's feed 2 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
CAD 19.35/hr
Location
Toronto, Ontario, Canada
Work Authorization
Not specified

Job overview

Support Services Group is hiring a French Customer Service Representative. The Call Center Representative will serve as the primary link between the company and its clients, providing top-notch assistance over the phone. This role requires a personable, customer service-oriented individual who is detail-oriented and capable of finding timely, efficient solutions to customer needs.

Key focus areas include Handle inbound and outbound client calls in a timely manner, Follow company's call center scripts, and Respond to customer needs efficiently and accurately.

Successful candidates bring Previous Customer Service Experience. Important skills include French, English, Customer Service, Detail-Oriented, Solution Finding, and CRM Software. Preferred (not required): Bilingual.

Skills & qualifications

RequiredNice to have

Skills

FrenchEnglishCustomer ServiceDetail-OrientedSolution FindingCRM SoftwareMicrosoft Office SuiteOrganizational SkillsMultitasking SkillsVerbal Communication SkillsQuick and Accurate Typing SkillsProblem SolvingDecision Making SkillsBilingual

Qualifications

Previous Customer Service ExperienceHigh School Diploma/GEDPrevious Call Center Representative Experience

Full job description

About the Call Center Representative Position

We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

  • Handle inbound and outbound client calls in a timely manner

  • Follow company's call center scripts

  • Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues

  • Work with the client to verify or clarify information

  • Diffuse angry or upset clients as needed

  • Build relationships with customers based on trust and reliability

  • Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance

  • Make sales or recommend additional services and products to customers

  • Attend all necessary training as needed

Call Center Representative Requirements

  • Must be able to speak French and English

  • Previous experience in a customer service role, preferably as a Call Center Representative

  • High school diploma/GED preferred

  • Exceptional customer service skills

  • Excellent organizational and multitasking skills

  • Superb verbal communication skills

  • Proficiency with computers, particularly CRM software and Microsoft Office Suite

  • Quick and accurate typing skills

  • Strong critical thinking and decision making skills

  • Bilingual speakers preferred

Salary - $19.35

We use Artificial Intelligence (AI) in the screening process

You've read the whole posting — now see how you match it.

Evaluate my fit