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Customer Service Representative

Robert Half Office Team

Clifton Park, NYJobNo compensation foundTracked 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Clifton Park, NY
Work Authorization
US work authorization required

Job overview

Robert Half Office Team is hiring a Customer Service Representative. The Customer Service Representative will join a team in Clifton Park, New York, in a contract-to-permanent capacity. This role requires a service-focused mindset, clear communication, and the ability to manage a high volume of customer interactions professionally. The representative will support customers with account questions, service requests, and issue resolution, ensuring dependable service for the community.

Key focus areas include Manage incoming customer interactions and assist with setting up new service, ending service, or updating existing accounts., Handle payment-related activity, review billing concerns, and maintain accurate customer records in internal systems., and Respond to questions from customers and internal teams to clarify service needs and address concerns in a timely manner..

Successful candidates bring Customer Service Experience. Important skills include Handling High-Volume Inbound Calls, Customer Inquiries, Order Entry, Updating Customer Account Information, Microsoft Word, and Excel. Preferred (not required): Service-Focused Mindset, Clear Communication, Manage High Volume Customer Interactions, and Account Questions.

Skills & qualifications

RequiredNice to have

Skills

Handling High-Volume Inbound CallsCustomer InquiriesOrder EntryUpdating Customer Account InformationMicrosoft WordExcelMicrosoft OutlookCommunicationManage Multiple TasksSolve Problems EffectivelyMaintain Professionalism in Customer InteractionsService-Focused MindsetClear CommunicationManage High Volume Customer InteractionsAccount QuestionsService RequestsIssue ResolutionSetting Up New ServiceEnding ServiceUpdating Existing AccountsPayment-Related ActivityReview Billing ConcernsMaintain Accurate Customer RecordsClarify Service NeedsAddress Concerns TimelyInvestigate Service-Related IssuesEfficient ResolutionsDocument Customer ConversationsDocument Account ChangesCourteous SupportPhone-Based CommunicationsQualitySpeedAttention to Detail

Qualifications

2+ Years Customer Service Experience2+ Years Call Center ExperienceLegally Authorized to Work in the United States

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
401(k) Match

Full job description

Description

We are looking for a Customer Service Representative to join our team on site in Clifton Park, New York in a contract-to-permanent capacity. This role is ideal for someone who brings a service-focused mindset, communicates clearly, and can manage a high volume of customer interactions with professionalism. The position supports customers with account questions, service requests, and issue resolution while helping ensure dependable service for the community.

Responsibilities:

  • Manage incoming customer interactions and assist with setting up new service, ending service, or updating existing accounts.

  • Handle payment-related activity, review billing concerns, and maintain accurate customer records in internal systems.

  • Respond to questions from customers and internal teams to clarify service needs and address concerns in a timely manner.

  • Investigate service-related issues and work toward practical, safe, and efficient resolutions.

  • Document customer conversations and account changes thoroughly to support accurate follow-up and service continuity.

  • Provide courteous support across phone-based communications while balancing quality, speed, and attention to detail.

Requirements • At least 2 years of experience in a fast-paced customer service or call center environment.

  • Background in handling high-volume inbound calls and customer inquiries.

  • Familiarity with order entry and updating customer account information.

  • Working knowledge of Microsoft Word, Excel, and Outlook.

  • Strong verbal and written communication skills.

  • Ability to manage multiple tasks, solve problems effectively, and maintain professionalism in customer interactions. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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