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Call Center Agent

TAD PGS, Inc.

El Segundo, CARemoteFull-time$25/hrPosted 2mo agoSeen in employer's feed 2 days ago
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At a glance

Compensation
$25/hr
Location
El Segundo, CARemote
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Secret clearance

Job overview

TAD PGS, Inc. is hiring a Call Center Agent. The role is a contract Call Center Agent position working remotely, supporting customers with account and settlement inquiries, documenting interactions, and navigating multiple systems while maintaining confidentiality and meeting performance metrics.

Key focus areas include Handle inbound and outbound customer interactions professionally and efficiently, Assist customers with account inquiries, settlement-related questions, and general support needs, and Accurately document customer interactions and case details.

Successful candidates bring 1+ Years Call Center Experience. Important skills include Communication, Computer Navigation, Multitasking, Typing Accuracy, Professional Demeanor, and Clear Verbal Articulation.

Skills & qualifications

RequiredNice to have

Skills

CommunicationComputer NavigationMultitaskingTyping AccuracyProfessional DemeanorClear Verbal Articulation

Qualifications

1+ Years Call Center Experience

Benefits

401(k) Match
Medical Insurance
Paid Time Off

Full job description

We have an outstanding Contract position for aCall Center Agent - Remote

Job Responsibilities:

  • Handle inbound and outbound customer interactions professionally and efficiently

  • Assist customers with account inquiries, settlement-related questions, and general support needs

  • Accurately document customer interactions and case details

  • Navigate multiple systems and applications simultaneously

  • Maintain confidentiality and professionalism when handling sensitive information

  • Meet productivity, quality, and service-level expectations

  • Follow established workflows, scripts, and compliance procedures

  • Demonstrate strong listening, problem-solving, and de-escalation skills

Basic Hiring Criteria:

  • Previous call center, customer service, or contact center experience preferred

  • Must have a minimum of one year of call center experience

  • Strong verbal and written communication skills

  • Comfortable working in a fast-paced, metric-driven environment

  • Strong computer navigation and multitasking abilities

  • Ability to type and document information accurately

  • Professional demeanor with strong attention to detail

  • Must be able to articulate verbally clearly

Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

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