HR Business Partner - Customer Care
At a glance
Requirements
Credentials this posting asks for.
Job overview
Chewy is hiring a HR Business Partner - Customer Care. Chewy is seeking a Human Resource Business Partner to join their customer service center in Plantation, FL. This role supports one of the largest and fastest-growing teams in e-commerce, handling new team member orientation, performance management, benefits administration, and employee relations. The ideal candidate will use business skills and HR knowledge to identify and resolve problems quickly.
Key focus areas include Partner with managers to retain, develop, and motivate people, Work with leaders to develop and implement HR plans and solutions, and Implement/administer/interpret customer care and corporate policies/programs/procedures.
Successful candidates bring Bachelor's Degree and 5+ Years HR Experience. Important skills include Performance Management, Benefits Administration, Employee Relations, Business Acumen, Problem Solving, and Data Analysis. Preferred (not required): HR Perspective Of Customer Service.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description:
Our Opportunity:
Chewy is seeking a Human Resource Business Partner to join our customer service center based in Plantation, FL. The ideal candidate understands what customer service really means from an HR perspective. In this role you’ll support one of the largest, fastest growing, most dynamic teams in e-commerce today. You’ll be working on everything including: orientation of new team members, performance management, benefits administration, and any employee relations matters. Using your business skills combined with HR knowledge you will be able to identify and resolve problems quickly by gathering the facts, analyzing the data, and making a determination.
What You'll Do:
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Partner with managers to retain, develop, and motivate people to achieve their fullest potential
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Work with leaders to develop and implement HR plans and solutions in order to achieve strategic business initiatives and deliver results
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Implement/administer/interpret customer care and corporate policies/programs/procedures
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Work with managers and employees to address employee relations issues, ensuring a balance in representing all parties’ interests
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Provide management coaching to build leadership capabilities to address and resolve employee issues
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Review and analyze data to identify trends and recommend solutions to improve performance, retention, and employee experience
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Partner with business leaders to drive projects and programs to employee engagement, business performance, and employee retention
What You'll Need:
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Bachelor’s degree
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5-7 years of HR, or relevant business experience
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Excellent written and verbal communication, interpersonal skills; High quality document and report preparation
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Demonstrated ability to coach managers and supervisors to use company best practices for maximum effectiveness
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Strong business acumen, including strong problem-solving skills, critical thinking, and self-initiative
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Ability to influence and partner with different levels of the organization to achieve results
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Position may require travel
Bonus:
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Master's degree
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PHR Certification
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected] .
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