Patient Care Specialist - ED

Employment Type: Full time Shift: 12 Hour Day Shift

Description: Position Purpose:

The ED Patient Care Specialist provides care to patients in the ED under the supervision of the registered nurse. This care focuses primarily on personal hygiene, nutritional needs, and activities of daily living. The ED Specialist performs receptionist, secretarial, housekeeping, and restocking duties and serves as communication liaison in the department. With excellent customer service skills, the ED Patient Care Specialist performs sterile and non-sterile specimen collection (phlebotomy and straight catheterizations) upon the completion of skill competency validation in accordance to MercyOne North Iowa policy and procedure guidelines.

What you will do:

• Assists with patient’s physical, psychosocial, environmental, spiritual, social and education needs and supports the patient's plan of care throughout patient’s stay.

• Effectively communicates pertinent patient changes/conditions to the Registered Nurse and multidisciplinary team to achieve desired patient outcomes, and documents in the electronic/paper medical record in an accurate/timely manner.

• Provides for patient comfort, safety, and protects dignity, privacy and confidentiality.

• Communicates with internal/external customers/colleagues in a courteous, positive, empathic and professional manner, and accepts assignments willingly.

• Attends and participates in departmental/organizational meetings, in-services and educational opportunities. Department meeting attendance requirement: 80% with 50% in person if department meetings are available by webinar

• Serves as a steward for the hospital’s human and material resources. Meets productivity expectations of unit/department as defined by unit manager. Utilizes and maintains appropriate supplies in department. Supports staffing needs for patient care in multiple units, as needed, while being flexible with schedule and hours.

• Adapts positively to the ever-changing health care environment by supporting technology and process changes. Willing to learn new things, is open to change and maintain a calm, positive manner under stressful conditions.

Hours/Schedule:

• 36 hours per week. 3, 12 hours shifts per week from 10am to 10pm. 2 weekends every 6 weeks. Every other holiday

Minimum Qualifications:

Education

High school diploma or equivalent is preferred.

AND one of the following:

Successful completion of formal Nurse Aid course/training verified through transcript or original program certificate of complete, required.

OR

Currently enrolled in an A.D.N., B.S.N., program with successful completion of first semester of A.D.N. program; OR first year completion of nursing courses in BSN; OR

Graduate of an A.D.N., Diploma, BSN; MA, Surgical Tech or LPN program; OR EMS, or EMT.

OR

Registered on State of Iowa Nurse Aide registry listing as “Active” or eligible, preferred.

OR

Hired into MercyOne North Iowa TNAP program

Experience:

Nursing Assistant experience preferred

Basic computer skill required.

Previous blood drawing is preferred.

Medical terminology training or proficiency preferred.

Special Skills and Competencies:

Ability to prioritize multiple orders or requests in a rapid and accurate manner in order to provide timely service to all patients.

Must have excellent customer service skills.

Must have the ability to communicate effectively with other hospital personnel and patients

Must be able to work independently and follow through on assignments with minimal direction.

Understands that errors may have serious consequences for patients.

Must be able to read, write and/or speak English.

Position Highlights and Benefits

• Education Assistance offered

• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater

• Competitive wages; including weekend and night differentials

• Generous paid time off program

• Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.