Home Care Advisor / Inside Sales Representative
HCAOA (Home Care Association of America)
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At a glance
Job overview
HCAOA (Home Care Association of America) is hiring a Home Care Advisor / Inside Sales Representative. The Home Care Advisor / Inside Sales Representative will be the initial point of contact for families seeking home care services. This high-impact role requires responsiveness, strong communication skills, and persistence to help families secure the care they need. The position involves managing a high volume of leads and ensuring smooth transitions to care and operations teams.
Key focus areas include Respond to inbound inquiries quickly, Conduct discovery calls to understand needs, urgency, and fit, and Convert leads into scheduled in-home consultations.
Successful candidates bring 2-4 Years Inside Sales Experience. Important skills include Inside Sales, Phone-Based Sales, Inbound Lead Management, Communication Skills, Empathetic, and Confident. Preferred (not required): Zoho CRM.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Bonus based on performance
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Competitive salary
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Dental insurance
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Health insurance
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Opportunity for advancement
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Paid time off
Are you a driven, empathetic sales professional who thrives in a fast-paced environment and wants to make a meaningful impact?
We’re a family-owned home care company with a long track record of excellence—including 9 consecutive Caring.com Super Star Awards—and we’re looking for an Inside Sales Representative (Home Care Advisor) to be the first point of contact for families seeking care. This is a high-impact role where your responsiveness, communication skills, and persistence directly help families get the care they need.
Why Join Us? - Family-owned company with strong values and leadership experience as caregivers - 9x Caring.com Super Star Award winner - Clinical support with a nurse on staff guiding care and training - Mission-driven culture: we care for clients like family - Clear growth paths into outside sales, operations, or care coordination
What You’ll Do - Respond to inbound inquiries quickly (goal: within 1 hour during business hours) - Conduct discovery calls to understand needs, urgency, and fit - Convert leads into scheduled in-home consultations (Living Room Visits) - Manage a high-volume pipeline (200–300 active leads/month) in Zoho CRM - Execute consistent follow-up via phone, text, and email - Maintain detailed notes and next steps for every lead - Support outside sales reps and broader sales efforts as needed - Ensure smooth handoff to care and operations teams
What Success Looks Like - Strong conversion of inquiries into scheduled consultations - Consistent, disciplined follow-up across all leads - Accurate and organized CRM pipeline management - Ability to handle a high volume of conversations daily - Fully ramped within 90 days
What We’re Looking For - 2–4 years of inside sales or phone-based sales experience - Proven ability to manage and convert inbound leads - Strong communication skills—empathetic, confident, and persuasive - Highly organized with strong attention to detail - Persistent and follow-up driven - CRM experience (Zoho preferred) Compensation & Schedule - Base salary: $40,000 – $50,000 - Bonus tied to completed consultations - Monday–Friday, 8:30 AM – 4:30 PM, some follow up on the evenings & weekends
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