Office Manager - Middletown
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At a glance
Job overview
Stock Yards Bank & Trust is hiring an Office Manager - Middletown. The Office Manager will lead a team to achieve goals through exceptional service and needs-based selling. This role involves overseeing office operations, supervising and developing staff, and ensuring compliance with bank policies and regulatory agencies. The manager will also be responsible for retaining and expanding customer relationships, opening new accounts, and processing loans.
Key focus areas include Manage team to achieve assigned goals, Oversee office operations while supervising and developing staff, and Support the mission, vision and philosophy of the Bank.
Successful candidates bring High School Diploma or GED, Graduate of Management Training Program, and 3+ Years Retail Banking Experience. Important skills include Microsoft Word, Excel, Outlook, Collaboration, Motivation, and Professional Demeanor. Preferred (not required): Professional Appearance, Communication, Organizational Skills, and Time Management.
Skills & qualifications
Skills
Qualifications
Full job description
Compensation
$
Hours Per Week
40
Number Of Positions
1
Job Description
Job Title: Office Manager
FLSA Status: Exempt
Department: Retail
Hours of Operation: Varies by office location, Saturdays by rotation
General Job Summary:
Manage team to achieve assigned goals though exceptional service and needs based selling. Oversee office operations while supervising and developing staff.
Organizational Duties and Responsibilities:
Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
Supports all functions that maintain compliance with regulatory agencies.
Essential Duties and Responsibilities:
Retain and expand current customer relationships
Open new accounts, perform account maintenance, process and close loans
Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
Perform Service Associate duties as required, such as, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
Responsible for team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees
Supervise branch personnel – Responsible for performance appraisals, employee development, disciplinary actions and scheduling
Lead, exemplify and coach to 212º commitment to service
Assist with business development by preparing for and participating in business calling activities, networking, and community involvement.
Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency
Other Functions:
Responsible for customer relations including complaints and inquiries
Responsible for office operational processes
Represent the bank at community functions
Other functions as required
Working Conditions:
May work in an office, at a desk in a branch lobby and/or at a teller station when needed
Minimum Job Requirements:
Education: High School Diploma or GED Equivalent required – BS/BA business related field preferred
Experience:
Graduate of Management Training Program or
3+ years of retail banking experience
1+ years of lending experience
Specific Skills:
Computer proficiency including Microsoft Word, Excel, Outlook, Etc.
Ability to work in team environment and motivate others
Proven supervisory experience helpful
Professional appearance and demeanor
Good communication skills – both written and verbal
Organizational skills and time management
Ability to adapt to a changing environment
Demonstrate active listening skills
Practical application of policies and procedures
Ability to coordinate actions in relation to the actions of others
Ability to foresee problems and develop solutions
Supervisory Responsibility: Will supervise and develop staff
Physical requirements:
The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily sedentary work performed in an office environment
Ability to sit for extended periods of time while working at a computer
Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
Visual acuity sufficient to read computer screens, printed documents, and financial data
Occasional standing, walking, bending, or reaching
Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)
Place of Work
On-site
Requisition ID
34504
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