Account Representative
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At a glance
Job overview
Insight Global is hiring an Account Representative. The Account Representative will manage a portfolio of business accounts within a fast-paced logistics and transportation environment. This role involves frequent communication with transportation businesses, negotiating past-due accounts, maintaining accurate records, and providing exceptional customer service. The ideal candidate is detail-oriented, highly organized, and thrives in a performance-driven setting.
Key focus areas include Manage a portfolio of accounts and support overall client success, Make outbound calls to resolve and negotiate past-due balances, and Maintain accurate documentation of all account activity, communications, and transactions.
Successful candidates bring Experience in Collections Or Account Management Or Customer Service. Important skills include Communication, Negotiation, Multitasking, Attention To Detail, Organization, and Microsoft Office.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
We are seeking an Account Representative to support operations within a fast-paced logistics and transportation environment. This individual will play a key role in managing a portfolio of business accounts, ensuring client expectations are met, and driving overall account performance.
This position involves frequent communication with businesses in the transportation industry, including negotiating past-due accounts, maintaining accurate records, and providing exceptional customer service. The ideal candidate is detail-oriented, highly organized, and thrives in a performance-driven setting.
Key Responsibilities:
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Manage a portfolio of accounts and support overall client success
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Make outbound calls to transportation-related businesses to resolve and negotiate past-due balances
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Maintain accurate documentation of all account activity, communications, and transactions
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Meet or exceed individual and team performance goals and KPIs
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Multitask across calls, data entry, emails, and system updates in a fast-paced environment
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Collaborate with team members and leadership to improve processes and client outcomes
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Ensure work queue is maintained in alignment with service level expectations
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Deliver professional, high-quality customer service in all interactions
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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Strong communication and negotiation skills
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Ability to multitask in a high-volume, fast-paced environment
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Experience in collections, account management, or customer service
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High level of attention to detail and organization
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Proficiency with Microsoft Office or similar systems
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