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District Manager

Public Storage

Hayward, CAFull-timeNo compensation foundPosted 4w agoVerified open 3 days ago
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At a glance

Compensation
No compensation found
Location
Hayward, CA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Public Storage is hiring a District Manager. The District Manager will lead, manage, and develop a team of customer-facing employees, focusing on operational excellence and customer service. This role involves managing physical assets, overseeing delinquent tenant processes, and conducting property audits to ensure compliance. The manager will also drive business growth by analyzing trends and implementing strategies, while communicating effectively with customers and team members.

Key focus areas include Recruit, motivate and retain a dedicated team of customer facing customer front line employees, Drive your team with effective communication and provide coaching on customer service and sales strategies, and Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.

Important skills include Recruit Motivate And Retain Teams, Effective Communication, Coaching, Customer Service, Sales Strategies, and Managing Physical Assets.

Skills & qualifications

RequiredNice to have

Skills

Recruit Motivate and Retain TeamsEffective CommunicationCoachingCustomer ServiceSales StrategiesManaging Physical AssetsRepair and Maintenance SystemsVendor ManagementCleaning StandardsOversee Delinquent Tenant ProcessesReduce Delinquency RatesImprove Customer RetentionConduct Monthly Property AuditsEnsure Operational StandardsSafety ComplianceFacility MaintenanceAddress Customer InquiriesDrive Business Using AnalyticsIdentify TrendsDevelop and Implement StrategiesTime ManagementMS OfficeExcelMicrosoft WordPowerPointOutlookPassion for Sales

Qualifications

Future Relocation AbilityDemonstrated Leadership in Building Developing and Retaining High-Performing TeamsProven Track Record of Top Tier PerformanceExperience Managing Operational AuditsExperience Managing Payroll BudgetsWeekend Availability by Telephone5 Work Saturday's Per Year During Peak SeasonBachelor's Degree

Benefits

401(k) Match
Paid Time Off

Full job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

  • Recruit, motivate and retain a dedicated team of customer facing customer front line employees

  • Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence:

  • Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.

  • Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.

  • Conduct monthly property audits and ensure operational standards and safety compliance are met. Deliver Outstanding Customer Service:

  • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management

  • Address customer inquiries and concerns promptly in a professional manner Grow and Maintain a Robust Business :

  • Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.

  • Communicate effectively with customers, colleagues and team-members BENEFITS:

  • $135,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.

  • Second year bonus potential increase to $20,000 performance-based bonus

  • Participation in company stock program that includes dividends paid quarterly

  • Internal promotional and career opportunities throughout the United States

  • Extensive training and coaching plans – we want you to succeed!

  • Comprehensive group healthcare programs

  • 401(k) with generous employer match

  • Paid time off

  • Monday thru Friday work schedule Qualifications & Expectations

  • Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.

  • Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry

  • Proven track record of top tier performance

  • Experience managing operational audits and payroll budgets

  • Exceptional communication and time management skills

  • Proficient in MS Office (Excel, Word, PowerPoint and Outlook)

  • Passion for sales and customer service excellence

  • Bachelor's Degree preferred

  • Weekend availability by telephone

  • 5 work Saturday’s per year required during peak season

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