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Certified Medical Assistant Contact Center

AdventHealth

Fletcher, NCFull-time$15.49–24.78/hrTracked 3w agoSeen in employer's feed 1w ago
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At a glance

Compensation
$15.49–24.78/hr
Location
Fletcher, NC
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Certified Medical Assistant (CMA)

Job overview

AdventHealth is hiring a Certified Medical Assistant Contact Center. AdventHealth seeks a Certified Medical Assistant to handle a high volume of inbound calls, assist patients with scheduling, provider selection, portal access, and prescription refill communication while maintaining professionalism and a calm demeanor under stress. The full‑time day‑shift role requires excellent customer service, strong computer skills, and proficiency with electronic medical records, and offers comprehensive benefits and bonuses.

Key focus areas include Answer a high volume of inbound calls, averaging 80-130 calls per day., Respond politely, professionally, and efficiently to calls., and Maintain a calm demeanor while handling stressful interactions and troubleshoot problems and concerns..

Important skills include Customer Service, Computer Skills, English Communication, English Writing, Internet-Based Applications, and Electronic Medical Records Programs. Preferred (not required): Second Language Proficiency.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceComputer SkillsEnglish CommunicationEnglish WritingInternet-Based ApplicationsElectronic Medical Records ProgramsCall Center/Clinic Telephony ExperienceSecond Language Proficiency

Qualifications

High School Grad or Equiv2+ Years in-Clinic Experience as Certified Medical AssistantCertified Medical Assistant (CMA)

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
Paid Time Off

Full job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

  • Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

  • Paid Time Off from Day One

  • 403-B Retirement Plan

  • 4 Weeks 100% Paid Parental Leave

  • Career Development

  • Whole Person Well-being Resources

  • Mental Health Resources and Support

  • Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

895 Howard Gap Rd

City:

Fletcher

State:

North Carolina

Postal Code:

28732

Job Description:

Sign on Bonus up to $5,000 for eligible applicants

Relocation Bonus available up to $5,000 for eligible applicants

Location: 895 Howard Gap Road; Fletcher, NC 28732

Shift: MOn-Fri 8am-5pm

  • Answers a high volume of inbound calls, averaging 80-130 calls per day.

  • Responds to calls politely, professionally, and efficiently.

  • Maintains a calm demeanor while handling stressful interactions, and troubleshoots problems and concerns.

  • Accesses a variety of resources for accurate, complete, and appropriate management of calls.

  • Assists callers and patients with needs such as selecting providers, scheduling appointments, and preparing patients for their first appointment.

  • Schedules new and established patient appointments and assists patients with patient portal access.

  • Communicates prescription refill requests and other messages to clinic staff. Develops an excellent working relationship with departments, clinic, and medical staff to facilitate patient communication and care.

  • Maintains a strong working knowledge of all computer systems and communication tools.

Knowledge, Skills, and Abilities:

  • Excellent Customer Service skills; [Required]

  • Strong computer skills; [Required]

  • Excellent English communication and writing skills; [Required]

  • Proficiency in a second language; [Preferred]

  • Experience with internet-based applications; [Required]

  • Knowledge of and experience with electronic medical records programs; [Required]

  • Call center/Clinic telephony experience; [Required]

  • Call Center experience; [Preferred]

Education:

  • High School Grad or Equiv [Required]

Field of Study:

  • N/A

Work Experience:

  • 2+ years of in-clinic experience as certified medical assistant [Required]

Additional Information:

  • N/A

Licenses and Certifications:

  • Certified Medical Assistant (CMA) [Required]

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

$15.49 - $24.78

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Experience

Organization: AdventHealth Hendersonville

Schedule: Full time

Shift: Day

Req ID: 152979035

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